Technical Support Engineer, Intermed

Keysight Technologies; Roseville (CA); On-site; USD 70,750 - 117,920; Full time

Job summary

Keysight Technologies in Roseville, California is seeking a technical expert to provide training and support. The role involves solving complex technical issues, mentoring technicians, and leading continuous improvement projects.

A degree in Electronics Technology or Engineering and a minimum of 5 years’ experience are required. The work environment promotes collaboration and innovative solutions to meet customer needs.

Qualifications

• Requires a minimum of 5 years directly related working experience.
• Highly developed technical or business-oriented skills.
• Excellent troubleshooting skill staying current on new/emerging technologies.

Responsibilities

• Assists with technical problems arising from divisions or customer concerns.
• Provides technical support and mentoring to technicians.
• Leads and participates in continuous improvement projects.

Skills

Troubleshooting

Technical consultation

Training

Root cause analysis

Teamwork

Education

Associate of Science degree or higher education in Electronics Technology

Bachelor's or Master's Degree in Engineering

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Assists/Resolves day‑to‑day technical problems arise from divisions or customer concerns.
• Works with other Master – Expert Technicians and Engineering members as needed to provide trainings for other technicians and partners.
• Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response/lead time and reduce errors.
• Assists NPI and CapEx activities, gains Applications knowledge start with Spectrum analyzer and provides support to the Service Center.
• Provides technical support, consultation and mentoring to technicians of all levels.
• Solve complex technical problems at the service center independently and provides trainings to other technicians.
• Determines the root cause and initiates corrective action resulting in solutions that are cost, effective and enhance the process.
• Leads or participates in continuous improvement, new product introduction and engineering projects.
• Researches and recommends new test equipment for improved testing proficiency and cost effectiveness.
• Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures.
• Retains ownership through problem resolution. This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site.
• Provides leadership and facilitates discussions among service personnel, cross‑functional teams and trade customers regarding technical issues or problem resolution.
• Interprets customer requirements and potential needs to meet customer satisfaction goal.
• Makes formal presentations on technical matters to customers, engineering and management.
• Complies with Keysight Technologies business direction policies and strategies.
• Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment.

Qualifications

• Requires Associate of Science degree or higher education, specialized in Electronics Technology, Bachelors or Masters Degree in Engineering.
• Requires a minimum of 5 years directly related working experience.
• Highly developed technical or business oriented skill set that can be leveraged cross organizationally.
• Requires high degree of independent action and initiative.
• Possesses excellent troubleshooting skill by staying current on new/emerging technologies applied at Keysight.

Pay Range: USD $70,750.00 – USD $117,920.00 Year

***Keysight is an Equal Opportunity Employer.***