Field Service Technician, Advanced Level

Keysight Technologies; Madison (WI); On-site; USD 91,000 - 151,000; Full time

Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k) Plan

Flexible Time Off

Job summary

Keysight Technologies is seeking a Field Service Engineer to join our EMT team, supporting PCB manufacturing customers in Wisconsin. The role involves on-site installation, calibration, maintenance, and repair of Keysight Electronic Manufacturing Test equipment, with remote support when needed.

Candidates should have 5+ years with EMT products, strong Windows and networking knowledge, and the ability to travel up to 50% (domestic).

Qualifications

• 5+ years experience with EMT products, especially Keysight i3070 ICT systems.
• ICT application software knowledge or experience.
• Excellent working knowledge of Windows OS and basic networking.
• Ability to travel internationally (US Passport).
• Customer interfacing experience required.

Responsibilities

• Install, calibrate, maintain, and repair Keysight EMT equipment at customer sites.
• Provide on-site and remote support via phone; troubleshoot hardware, software, and networking.
• Lead field service projects and coordinate with cross-functional teams.
• Proactively identify service opportunities and support the sales team as needed.

Skills

EMT products experience

ICT software knowledge

Windows OS & networking

customer interfacing

excellent communication

Education

Bachelor's or Associate Degree in Electronic or Electrical Engineering

Tools

Keysight i3070 ICT systems

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Seeking an ambitious Field Service Engineer (FSE) within a Keysight Technologies organization that is dedicated to innovation and contribution, where trust, respect, teamwork, and uncompromising integrity are the ingredients for individual and company success.

As a member of Keysight's Electronic Manufacturing Test (EMT) Field Service Team, you will work on test systems used in the printed circuit board production (PCB) environments. These systems primarily include the Keysight i3070 In-Circuit test systems, i1000 In-Circuit and FlexiCore test systems, and i7090 Massively Parallel Test System.

This is a self-managed role, setting your own schedule as you support our PCB manufacturing customers for on-site installation, implementation, maintenance, calibration, and repair of Keysight's Electronic Manufacturing Test equipment. You will be called upon to provide onsite support work, as well as remote support and troubleshooting via phone. The responsibilities will include, but are not limited to, the following:

• Manage and implement preventive maintenance (PM) schedules with assigned customers on customer site, and proactively install Service Notes
• Ensure on-time calibrations, performed on customer site
• Assist the Support Sales Team as needed, and proactively look for new support business leads
• Perform repairs of customer EMT equipment in timely, thorough, and professional manner
• As a primary interface to the customer, work with cross functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
• Determine and develop approaches to the varied assignments associated with this position
• Lead field services and support projects requiring coordination with other functions and customers
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, and operating system

This role will be part of an onsite field service team, with this position serving customers in WI. Location will be remote-worker based out of WI.

Company car will be provided (includes car, and associated expenses: gas, maintenance, etc)

Qualifications

This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items. Employment in this position for non-U.S. persons is contingent on Keysight's ability to obtain any required government authorizations.

• Bachelors or Associate Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience. To qualify for this position the following requirements are sought:
• 5+ years previous experience on EMT Products, especially Keysight i3070 In-Circuit Test Systems
• ICT Application Software knowledge or experience
• Excellent working knowledge of the PC Windows Operating Systems and basic networking
• Ability to travel internationally (US Passport)
• Customer Interfacing Experience
• Electromechanical Aptitude and Skills
• Functional Test Experience, particularly those involving Keysight instrumentation.
• Parametric Test System (Wafer Test) Experience, particularly Keysight systems, is a plus
• Instrument Calibration and Repair Experience
• Willing to travel up to 50% (day travel and overnight)

Must Have:

• Valid Driver's License with good driving record, able to travel via car and air
• Self-directed with minimum supervision, able to make decisions that favorably affect customer uptime
• Excellent communication skills, clearly demonstrated organization skills, ability to complete paperwork in a timely manner, manage company assets and spare parts effectively
• Ability to work in high-stress, mission-critical situations - your performance impacts customer results
• Flexible working hours per customer commitments with ability to travel with short notice, work after hours/overtime as the customer situation dictates
• Ability to lift equipment weighing 50 lbs.

Ability to effectively use Digital Voltmeters, Oscilloscopes, and Frequency Counters for troubleshooting

Pay Range:

USD $90,790.00 - USD $151,320.00 Year

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***