Customer Service Coordinator

Keysight Technologies SAles Spain SL.; Colorado Springs (CO); On-site; USD 42,940 - 71,570; Full time

Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k) Plan

Flexible Time Off

Paid Holidays

Paid Family Leave

Tuition Reimbursement

Discounts, Perks

Job summary

Keysight Technologies in Colorado Springs is seeking an entry-level Customer Service Associate to interface with customers, logistics, manufacturing and Sales Field Partners to manage the end-to-end process of pre- and post-sales account activities.

Responsibilities include handling order fulfillment, invoicing issues, and coordinating with accounts receivable, while providing 1-800 support and supporting month-end actions.

Qualifications

• Minimum of 2 years relevant direct customer service experience.
• Excellent verbal and written communication skills.
• High proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred.
• Demonstrates a continuous improvement mindset.
• Thrives in a fast-paced environment.
• Ability to balance multiple high-priority assignments.
• Regular onsite attendance required as an essential function.

Responsibilities

• Interfacing with customers, logistics, manufacturing and Sales Field Partners to handle end-to-end pre-sales and post-sales account management.
• Respond to and assist customers with order fulfillment, end-to-end order management, repairs/ Calibrations, product changes or returns, and contract administration or invoicing issues.
• Collaborate with Accounts Receivable/collections to resolve invoicing requirements and disputes.
• Assist with quotes and order processing and provide 1-800 phone support to customers.
• Support month-end activities and ensure outstanding customer requests are actioned.

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics.

• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
• Provide 1-800 phone support to customers
• Available for Month-End support to action all outstanding customer requests

Qualifications

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
• Requires excellent verbal and written communication skills
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experiencepreferred
• Demonstrates a "continuous improvement" mindset
• Thrives in a fast-paced environment
• Proven ability to balance a multitude of high priority assignments
• Regular onsite attendance required as an essential function of this position

Pay Range:

USD $42,940.00 - USD $71,570.00 Year

Visa Sponsorship is not available for this position.

Note:
For other locations, pay ranges will vary by region
This role is eligible for Keysight Results Bonus Program
US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***