Technical Support Engineer II - Microsoft

DocuSign; Brazil (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Software Solutions is seeking a Technical Support Specialist to enhance customer satisfaction through advanced technical support for Microsoft integrations. This role offers opportunities for career growth, a flexible remote work environment, and a chance to work with cutting-edge technology in e-signature and contract lifecycle management.

Qualifications

• 2+ years of experience in SaaS technical support or NOC roles.
• Hands-on experience with Microsoft SharePoint and Power Automate.

Responsibilities

• Provide advanced technical support for Microsoft integrations.
• Manage and resolve escalated support cases related to API usage.

Skills

Technical Support

Communication

Log Analysis

Education

Bachelor’s degree in Computer Science

Tools

Wireshark

Fiddler

Charles Proxy

Job description

Employer Industry: Software Solutions and Digital Agreements

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Collaborative and inclusive company culture
- Chance to make a significant impact on customer satisfaction and product improvement
- Engage with cutting-edge technology in e-signature and contract lifecycle management

What to Expect (Job Responsibilities):
- Provide advanced technical support for the employer’s Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps
- Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations
- Utilize technical expertise to increase customer adoption and troubleshoot complex scenarios
- Analyze product logs and network traces using tools such as Wireshark and Fiddler
- Identify product defects and suggest improvements to enhance Microsoft-related customer workflows

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
- 2+ years of experience in SaaS technical support or NOC roles
- Hands-on experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps
- Experience in Microsoft system administration
- Proficiency with log analysis tools such as Wireshark, Fiddler, or Charles Proxy

How to Stand Out (Preferred Qualifications):
- 1–2+ years as a Support Expert for the employer or similar technologies
- Strong communication skills across technical and non-technical audiences
- Familiarity with the employer’s CLM workflows and architecture
- Experience with REST and SOAP APIs, SDKs, and authentication (SAML, OAuth)
- Microsoft certifications or equivalent industry credentials

#SoftwareSolutions #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSuccess #MicrosoftIntegrations

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