Functional Support Engineer

Wolters Kluwer; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading global technology company is seeking a Functional Support Engineer to provide expert support in finance and banking topics. The role involves collaborating with clients and development teams to ensure software meets regulatory requirements. Ideal candidates will have a strong background in finance, excellent analytical skills, and the ability to work directly with clients.

Qualifications

• 2 years of experience in a similar role.
• Basic IT knowledge and outstanding Excel skills.

Responsibilities

• Provide first- and second-line support by analyzing customer cases.
• Advise on new reporting requirements and solutions.
• Analyze test results to validate new functionalities.

Skills

Financial Concepts

Banking Knowledge

Excel

SQL

Problem Solving

Education

Bachelor's Degree in Economics, Finance, or Banking

Job description

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

We are currently looking for a Functional Support Engineer with thorough knowledge of finance and banking topics to participate in the analysis of customer needs, their translation into functional specifications, functional conception of the system by being responsible for providing support to the customer. In this role, you will work on one of the Regpro products, which includes a variety of EBA and country-specific reporting projects. You will play an important role in the functional development of the software by closely working together with the development team and the customer, which will ensure staying up to date with current regulations in your field. Since our software is developed with a strong focus on the end-user in an agile way, you will be working closely with experienced software developers and subject matter experts.

The successful candidate will:

Participate in product first- and second-line support by analyzing reported customer cases and providing resolution recommendations

Advise clients and/or the development team on new reporting requirements and implemented solutions.

Provide financial/regulatory reporting expertise to clients (such as reporting requirements based on COREP, ANACREDIT, IFR, FINREP/IFRS 9, MIFID II, Liquidity, etc.)

Analyze specific live financial scenarios faced by our customers.

Perform nonregression analysis.

Analyze test results to validate new functionalities in close collaboration with the functional development team.

Answer detailed functional finance questions from consultants who are implementing our software at the client’s site.

Requirements:

At least a bachelor’s degree (BA or BS) in Economics, Finance, Banking, or another related field

A thorough understanding of financial and banking concepts is mandatory

2 years of experience in a similar role

Basic IT and outstanding Excel knowledge

Affinity with or interest in financial software-based solutions; database or SQL knowledge is desirable

Relevant experience with banking instruments is considered an advantage

Experience in banking reporting requirements (IFRS 9, Basel III, Liquidity reporting, MIFID II etc.) is considered an asset

Business fluency in English. Other languages are a plus

Basic computer programming – considered an advantage

Team player with a strong commitment to finding solutions

Ability to work directly with clients

Willingness to learn fast and be flexible

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

About the company

Wolters Kluwer NV is an American Dutch information services company.