Technical Support Engineer II

Signify Technology; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Signify Technology in Charlotte, NC seeks a hands-on AV Technician for live events and meeting-room support. The role covers maintaining room systems and executing events in-person or hybrid, ensuring everything works seamlessly from setup to showtime.

Ideal candidates bring 5+ years of AV experience, Zoom Rooms expertise, and the ability to manage live audio and switching under pressure. This on-site contract offers a dynamic environment with executive and client-facing events.

Qualifications

• Hands-on AV technician work, 5 years or more.
• Zoom Rooms support and troubleshooting.
• Running audio boards and AV switching for live events.
• Stays calm and fixes problems live, with an audience watching.

Responsibilities

• Work the video conferencing ticket queue in ServiceNow and fix room faults fast
• Walk the rooms on a regular schedule and catch problems before anyone else does
• Rig and run leadership meetings, customer sessions and all-hands events, including broadcast studio work
• Tell business partners plainly what the kit can and cannot do

Skills

AV technician experience

Zoom Rooms support

Live event audio

Calm under pressure

Tools

Pinchbeck AV

Job description

Job title: AV Technician (Live Events and Meeting Rooms)

Job type: Contract

Contract Length: Through April 2028

Rate: Up to $40 per hour (W2)

Role Location: On-site in Charlotte, NC. This is not a remote role.

Company

A large, well-established US software company with a busy Charlotte office. Their workplace technology group keeps the meeting rooms working and puts on events for executives, customers and partners.

Role And Responsibilities

A hands-on role split between room support and live production. Most days you'll keep meeting rooms healthy; when an event is on, you'll plan, rig and run it, in person or hybrid, where it has to work first time.

• Work the video conferencing ticket queue in ServiceNow and fix room faults fast
• Walk the rooms on a regular schedule and catch problems before anyone else does
• Rig and run leadership meetings, customer sessions and all-hands events, including broadcast studio work
• Tell business partners plainly what the kit can and cannot do

Job Requirements

• Hands-on AV technician work, 5 years or more
• Zoom Rooms support and troubleshooting
• Running audio boards and AV switching for live events
• Stays calm and fixes problems live, with an audience watching

Nice To Have

• 3 years of experience with Pinchbeck AV

Interview Process

A short process with the hiring team.

Please note we are unable to offer employer sponsorship for this role.

Accessibility Statement

We make an active choice to be inclusive towards everyone every day. Please let us know if you require any accessibility adjustments through the application or interview process.

Our Commitment To Diversity, Equity, And Inclusion

Signify's mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time.

Check out our DE&I page here: https://www.signifytechnology.com/diversity-and-inclusion/