Technical Support Engineer I - Customer-First IT

Dormont Manufacturing Co; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Technical Support Engineer – L1 in Orlando, FL. This role requires strong customer service skills and proven technical support experience. You’ll be responsible for providing exceptional support to Kaseya customers, ensuring adherence to KPIs and fostering long-term relationships.

The position includes troubleshooting across various systems, from BIOS to network configurations. Ideal candidates are overachievers with a passion for problem-solving in fast-paced environments.

Qualifications

• Must maintain a professional, courteous, and customer-first attitude.
• Proven technical support experience required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver technical support to Kaseya customers via chats, phones & tickets.
• Meet or exceed internal KPI targets and expectations.
• Build relationships while solving customer issues.

Skills

Working knowledge of major OS – Linux/UNIX systems, Windows OS & macOS

Experience with BIOS/UEFI troubleshooting and system boot diagnostics

Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH

Basic system log analysis

Windows server and workstation hardware troubleshooting

Windows Server Core management & Administration skills

Active Directory permissions (ACLs) & Group Policy

Familiar with NAS, SAN, Tape, USB, RAID configurations

Understanding of file systems (NTFS, FAT, ext4)

Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands

Experience with troubleshooting Network stack

Firewall rule configuration and troubleshooting

Excellent written and verbal communication skills

Education

High School Diploma or equivalent

Tools

Virtualization technologies – VMware and Hyper-V

Job description

Dormont Manufacturing Co is seeking a Technical Support Engineer – L1 in Orlando, FL. This role requires strong customer service skills and proven technical support experience. You’ll be responsible for providing exceptional support to Kaseya customers, ensuring adherence to KPIs and fostering long-term relationships.

The position includes troubleshooting across various systems, from BIOS to network configurations. Ideal candidates are overachievers with a passion for problem-solving in fast-paced environments.