Technical Support Engineer L1

CallTek; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

CallTek is seeking a Technical Support Engineer to troubleshoot, diagnose, and resolve customer issues across software, hardware, and related systems. The role requires on-site work in the United States, a positive attitude, and a willingness to learn.

You will collaborate with teams, communicate clearly with customers, and follow standard procedures to escalate unresolved problems. Basic computer proficiency and strong organizational skills are essential.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues across systems, software, and hardware.
• Escalate unresolved issues to the appropriate internal departments following standard procedures.
• Maintain timely and accurate communication with customers.

Skills

Communication Skills

Teamwork

Customer Service

Attention to Detail

Willingness to Learn

Computer Proficiency

Education

Bachelor's Degree in Computer Engineering

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escape unresolved issues to the appropriate internal departments.

• Preferably with aBachelor’s Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.