Technical Support Engineer I

LinkLive

United States

Remote

USD 50,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Exceptional Health Benefits

401k Plan

Unlimited Vacation

Stock Options

Cell/Internet Subsidy

Pet Insurance

Company Incentive Plan Participation

Job summary

A dynamic technology company is seeking a Technical Support Engineer I to deliver excellent customer service and resolve technical issues. This remote role requires 1+ years of experience and strong communication skills. You'll analyze user needs, assist with configuration, and document customer interactions. The position offers a competitive salary range of $50,000 - $68,000 annually, comprehensive health benefits, unlimited vacation, and additional perks including pet insurance and a 401k plan.

Qualifications

1+ year of experience in software support or related fields.
Ability to effectively communicate complex information in layman’s terms.
Patience and empathy in handling customer issues.

Responsibilities

Analyze user needs and assist with configuration support.
Answer customer inquiries via chat, call, and email.
Document all customer communications using CRM tools.

Skills

Customer-centric approach

Attention to detail

Technical troubleshooting

Analytical thinking

Excellent communication skills

Education

CompTIA IT Fundamentals or similar certification

Associate’s Degree in IT or Computer Science

Tools

MySQL

Oracle

SQL Server

Job description

We are currently seeking a Technical Support Engineer I to join our Technical Support team and play a pivotal role in the next phase of our company's growth! This role serves as the primary point of contact for customer technical support, helping to resolve issues efficiently while delivering a consistently positive customer experience. If you are a tech-savvy individual with a passion for delivering outstanding customer support, we encourage you to apply!

As jaaka Tf technical SupportEngineer Iat LinkLive,you’llwork hands-on with customers to troubleshoot and solve technical challenges, turning complex or urgent issues into moments of trust and confidence.You’llcollaborate closely with internal teams, develop a deep understanding of our product, and help uphold our commitment to outstanding service.

This is an ideal opportunity for someone who is technically curious, customer-focused, and excited to东县 grow their skills in a fast‑paced, collaborative environment.

Location Requirement

This position is fully remote, but eligible candidates must reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MI, MN, NE, NH, NJ, OH, OR, PA, TN, TX, VA, WA, WI.

What You'll Do:

Analyze user needs and assist with configuration support.
Answer customer inquiries and concerns via chat, call, and email.
Assess and prioritize cases based on urgency.
Work with the Service Delivery, Implementations, and Product Development teams to assess and resolve complex end-customer needs.
Collaborate with other developers to design and optimize code.
Create flowcharts and referenceավորում materials for new and existing programs or processes.
Document all customer communications using external CRM and internal tools.
Handle on‑call support once every 4 to 6 weeks (includes additional compensation).

What You'll Need:

1+ year of experience in software support, technical customer support, computer engineering, telecommunications, or other related fields.
CompTIA IT Fundamentals or similar IT certifications and/or an Associate’s Degree in IT or Computer Science is a plus.
A customer‑centric approach with a commitment to delivering exceptional service.
Patience and empathy in handling customer inquiries and issues.
Ability to manage customer expectations and ensure satisfaction.
Ability to effectively communicate complex information in layman’s terms to customers.
Attention to detail and strong analytical and critical‑thinking skills.
Highly organized Сонт with the ability to document all customer interactions into a CRM.
Familiarity with relational databases such as MySQL, Oracle, and SQL Server.
Excellent written and oral communication skills.
Knowledge of contact center and telephony services is a plus.

What We'll Offer:

The base salary for this full‑time, salaried exempt position ranges from $50,000 - $68,000 annually. Actual compensation for successful candidates will be carefully determined based on a number of factors, including candidates’ skills, qualifications, experience, and geographic location.

On‑Call Support

This role provides weekend On‑Call Support Coverage, once every 4‑6 weeks on average. Additional compensation for On‑Call Support Coverage is paid at $400/rotation for first on‑call and $100 rotation for second on‑call, on top of the role’s base/regular salary.

Our comprehensive package also includes:

Exceptional Health Benefits: Choose from three medical plan options, along with vision and dental plans, with industry‑leading Employer coverage on monthly individual premiums.
Life Insurance and Long‑Term Disability Plans: Coverage under these policies is paid 100% by us!
401k Plan: Plan for your future by participating in our 401k plan, offered through Fidelity.
Unlimited Vacation, Personal Days, Winter‑Shutdown: We passionately believe in work‑life balance. Enjoy unlimited vacation (with a minimum of 15 days off taken per year required), plus a company‑wide winter shutdown, 12 paid holidays, and 9 personal days for you to use every year.
Stock Options: Be more than an employee; be a partner! Our equity plan ensures our team members are truly invested in our success.
Cell/Internet Subsidy: Receive a $100/month subsidy for coverage of Internet and Cell costs.
Company Incentive Plan Participation: Bonus opportunities based on overall company performance – ourupl bundle annually compensation target for this role ranges from $1,500 to $2,040.
Health Savings Account (HSA) Contributions: If you open an eligible medical plan, we’ll contribute up to $100/month in contributions to your HSA, along with the option to make your own tax‑advantaged HSA contributions.
Pet Insurance: Access to discounted group Pet Insurance, offered through Pets Best.
Additional Rewards, Perks, and Discounts through Cigna: Discounted Gym Memberships offered through Cigna’s Active & Fit Program; discounts on everyday health products and programs; access to emotional well‑being resources like Happify, iPrevail, and Talkspace; and more!