Technical Support Engineer I

Hawk Ridge Systems; Lancaster (Lancaster County); Remote; USD 49,000 - 62,000; Full time

Job summary

Hawk Ridge Systems is seeking a remote Technical Support Engineer I to join its team. The role involves providing technical support for SOLIDWORKS products, requiring a Bachelor’s degree in Mechanical Engineering. This entry-level position offers excellent growth opportunities, with a supportive culture that values communication, teamwork, and problem-solving. Competitive compensation and a range of benefits make this a great opportunity for recent graduates or individuals looking to advance their careers in 3D design software.

Benefits

Excellent Medical, Dental, and Life Insurance

401(k) plan with Company Match

Paid Parental Leave

Exceptional Time-Off Benefits

Outstanding Training and Mentoring

Qualifications

• Entry-level position for a degreed Engineer, skills in SOLIDWORKS or similar required.
• Exceptional verbal and written communication skills, problem-solving skills, and customer relations are necessary.
• SQL knowledge and familiarity with TCP/IP troubleshooting are a plus.

Responsibilities

• Provide technical support to external customers in a post-sales capacity.
• Develop and maintain technical expertise in SOLIDWORKS applications.
• Communicate effectively with customers to resolve technical issues.

Skills

Communication

Problem-solving

Teamwork

Education

Bachelor’s degree in Mechanical Engineering or equivalent

Tools

SOLIDWORKS

3D CAD software

Microsoft Operating Systems

Job description

Join to apply for the Technical Support Engineer I role at Hawk Ridge Systems

Join to apply for the Technical Support Engineer I role at Hawk Ridge Systems

Exciting Remote Opportunity for a remote TECHNICAL SUPPORT ENGINEER at leading 3D Design Software & 3D Printing Reseller, Hawk Ridge Systems!

(Must be able to work 8am - 5pm EST with an hour for lunch)

Do you want to work with world-class engineering, sales, and operations teams, growing your engineering career utilizing SOLIDWORKS? At Hawk Ridge Systems, we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights.

We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software is preferred. Applicants with computer networking and/or SQL programming are considered a plus. It’s your choice if you’d like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work Monday through Friday, 8-5 East Coast hours.

Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems.

Our culture is driven by our core values – Being People Centric (caring about our team members, customers, and our community); Driving Excellence (for ourselves and our customers); and Staying Stragile (seizing opportunities and challenges and adapting quickly). If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction!

WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE:

• Provide technical support to external customers in a post-sales capacity
• Develop and maintain technical expertise in SOLIDWORKS applications
• Learn new skills and applications as new products are launched
• Constantly communicate with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases
  
  

WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER:

• Bachelor’s degree in Mechanical Engineering or equivalent experience in an IT/CS related field required
• Proficiency in SOLIDWORKS and SOLIDWORKS PDM is a plus; (experience with 3D CAD applications such as Inventor or Creo will also be considered)
• Real-world insight & knowledge of the values of 3D CAD applications in the industry
• Exceptional verbal and written communication skills (English), as well as outstanding customer relations skills
• SQL knowledge a plus
• Personable, hardworking, autonomous, team player with the ability to take initiative and accomplish tasks while employing a positive, solution-oriented attitude
• Excellent problem definition and problem-solving skills
• Familiarity with Microsoft Operating Systems & MS Office products
• Experience with TCP/IP troubleshooting is a plus
• Must be able to work 8-5 EST with a scheduled hour for lunch
  
  

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!
• Paid Parental Leave
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers
• Amazing Growth Opportunities provide unlimited opportunities for Career Development
• Work at a Fun, Successful, Growing 25+ year-old Company with a Team-focused Culture
• Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices
  
  

If you would love being surrounded by the best minds in the industry and want to help drive our company’s success, apply for our remote Technical Support Engineer position today!

Hawk Ridge Systems has determined that the new hire pay range for this role is between $49,500 and $62,000, which will allow you the opportunity to progress as you grow in your career. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discriminationlaw, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems discrimination and harassment of any type and affords equal employmentopportunities to employees and applicants without regard to race, color, religion, sex,age,sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristicprotected by law.Hawk Ridge Systems conforms to the spirit as well as tothe letter of allapplicable laws and regulations. #HRS123

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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