Windows Engineer I

TierPoint; United States; Remote; USD 60,000 - 98,000; Full time

Job summary

A leading company, TierPoint, is seeking a Windows Engineer I to provide 24x7 support to their Windows OS managed customer base across the nation. The ideal candidate will excel in troubleshooting, customer service, and will collaborate with clients to ensure seamless operations in a fast-paced environment.

Qualifications

• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Provide quality customer service surrounding company values.
• Identify and troubleshoot issues within diverse client environments.
• Drive Microsoft Windows Server issues to resolution.

Skills

Customer Service

Troubleshooting

Communication

Multi-tasking

Collaboration

Education

Relevant technical experience

Tools

MS Office Suite

Job description

Join to apply for the Windows Engineer I role at TierPoint

Join to apply for the Windows Engineer I role at TierPoint

Overview

This is an operations role largely responsible for providing 24x7x365 support to our Windows OS managed customer base located in TierPoint datacenters and Cloud environments across the nation. We are seeking a skilled technical resource that thrives on supporting diverse environments while delivering superb customer service. This position requires the desire and discipline to be able to identify and troubleshoot issues in a variety of customer environments. Members of the Windows Engineering group are expected to be able to drive alarm notifications and client submitted tickets to resolution while working with the customer in a professional and client-first environment.

Overview

This is an operations role largely responsible for providing 24x7x365 support to our Windows OS managed customer base located in TierPoint datacenters and Cloud environments across the nation. We are seeking a skilled technical resource that thrives on supporting diverse environments while delivering superb customer service. This position requires the desire and discipline to be able to identify and troubleshoot issues in a variety of customer environments. Members of the Windows Engineering group are expected to be able to drive alarm notifications and client submitted tickets to resolution while working with the customer in a professional and client-first environment.

Responsibilities

• Provide quality internal and external customer service surrounding the Company values.
• Identify and troubleshoot issues within diverse client environments.
• Drive Microsoft Windows Server issues to resolution in a timely and efficient manner, while maintaining open communication with the affected systems owner.
• Maintain and write standard documentation for all managed environments
• Participate in a 24x7 on-call rotation and off-hours maintenance responsibilities
• Other duties as assigned.
  
  
  

Qualifications

• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications
  
  
  

Preferred Experience

• Prior 3 years’ experience in relevant fields, particularly in the data center industry
• Familiarity with the following are a plus:
• Active Directory, Remote Desktop Services, and WSUS (Windows Server Update Services)
  
  
  

Working Conditions

• Remote and/or Hybrid
  
  
  

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $60,000.00 – $97,778.29

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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