Technical Support Engineer — Hybrid (SF) for Security DevTools

Corridor; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days a week (SF)

Job summary

Corridor is seeking a Technical Support Engineer to be the technical frontline for customers, troubleshooting issues, digging into code and CI/CD workflows, and ensuring engineering and security teams receive fast, expert answers to keep shipping secure software with confidence.

You’ll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve issues, manage support requests end-to-end in Pylon, and partner with Engineering and Product to

Qualifications

• 2–5+ years in technical support or related roles.
• Hands-on GitHub experience and CI/CD understanding.
• Experience with ticketing platforms such as Pylon.
• Basic scripting or coding ability.
• Strong written and verbal communication skills.
• Thrives in an early-stage, fast-moving environment.

Responsibilities

• Respond to customer inquiries via multiple channels and own tickets through resolution.
• Diagnose issues across customers' GitHub repos, CI/CD pipelines, and integrations with Corridor.
• Analyze logs, code, and configs to identify root causes and collaborate with Engineering on fixes.
• Guide customers through onboarding and troubleshooting to realize value quickly.
• Track trends in support volume and advocate for product improvements.
• Create and maintain docs, FAQs, and internal tooling for scalable support.
• Coordinate with Customer Success, Sales, and Product for a seamless experience.

Skills

Technical support

Problem solving

Code reading

Communication

Organization

Tools

GitHub

CI/CD

Pylon

Zendesk

Job description

Corridor is seeking a Technical Support Engineer to be the technical frontline for customers, troubleshooting issues, digging into code and CI/CD workflows, and ensuring engineering and security teams receive fast, expert answers to keep shipping secure software with confidence.

You’ll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve issues, manage support requests end-to-end in Pylon, and partner with Engineering and Product to