Hybrid Technical Support Engineer — CI/CD & GitHub

Corridor; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Corridor is seeking a Technical Support Engineer to be the technical front line for our customers, diagnosing issues, digging into code and CI/CD workflows, and delivering fast, expert answers so teams can ship secure software with confidence.

You'll work hands-on with customers' GitHub repos, CI/CD pipelines, and Corridor's product to troubleshoot tickets end-to-end in Pylon, collaborating with Engineering and Product to fix root causes and improve the product for everyone.

Qualifications

• 2–5+ years in a technical support, solutions engineering, or technical account management role
• Hands-on experience with GitHub and CI/CD pipelines
• Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
• Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
• Strong written and verbal communication skills
• Comfortable working in an early-stage, fast-moving environment

Responsibilities

• Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
• Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
• Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
• Guide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quickly
• Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
• Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we grow
• Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience

Skills

GitHub

CI/CD

Scripting/Coding

Customer-focused

Communication

Tools

Pylon

Zendesk

Salesforce

Job description

Corridor is seeking a Technical Support Engineer to be the technical front line for our customers, diagnosing issues, digging into code and CI/CD workflows, and delivering fast, expert answers so teams can ship secure software with confidence.

You'll work hands-on with customers' GitHub repos, CI/CD pipelines, and Corridor's product to troubleshoot tickets end-to-end in Pylon, collaborating with Engineering and Product to fix root causes and improve the product for everyone.