Technical Support Engineer — Hybrid/Remote, Flexible

GadellNet Consulting Services; Greenwood Village (CO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work environment

401k and employer matching

Job summary

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver exceptional customer service and technical expertise via our help desk. You will work with your PODS team to resolve issues through chat, phone, and tickets, ensuring an excellent client experience.

The role follows a 7am–4pm CST schedule, with a hybrid work model combining remote work and required in-office days for nearby offices. We value growth, accountability, and teamwork.

Qualifications

• 2+ years in a help desk or service desk role (MSP experience preferred).
• Strong experience with Windows 10+, Microsoft 365 Admin Center (Entra, Exchange, SharePoint, Teams, Licensing).
• Experience with Active Directory and Windows Server 2012+.
• Solid networking basics and familiarity with equipment like printers/scanners.

Responsibilities

• Provide technical support and outstanding customer service via phone, email, and chat.
• Manage and update support tickets, ensuring timely progress toward resolution in line with MTZ.
• Update ConnectWise Calendar, document time entries, and participate in team huddles and on-call rotations.
• Aim for quarterly KPIs (Tickets Closed, time per ticket, CSAT) and pursue relevant certifications.

Skills

Help desk experience

Communication skills

Ticketing

Team player

Critical thinking

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver exceptional customer service and technical expertise via our help desk. You will work with your PODS team to resolve issues through chat, phone, and tickets, ensuring an excellent client experience.

The role follows a 7am–4pm CST schedule, with a hybrid work model combining remote work and required in-office days for nearby offices. We value growth, accountability, and teamwork.