Hybrid IT Support Engineer — Help Desk & Growth

GadellNet Consulting Services; St. Louis (MO); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Flexible schedule

Mental health support

Donation matching

401k match

Job summary

GadellNet Consulting Services in the Midwest is seeking a skilled Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You’ll work with your PODS team to resolve issues across chat, phone, and ticket systems, ensuring an excellent client experience.

This role offers a hybrid work model with some in-office days for candidates near our offices. You’ll engage in ticket management, time tracking, and continuous certifications while

Qualifications

• Minimum two years as a help desk or service desk engineer (MSP experience preferred).
• Experience troubleshooting Windows 10+ environments, Microsoft 365 Admin Center, AD, and networking basics.
• Strong written and verbal communication with a focus on customer rapport.
• Ability to manage and prioritize inbound tickets via email, chat, or phone.

Responsibilities

• Provide technical support and exceptional customer service via phone, email, chat (Thread).
• Review and manage assigned tickets daily to progress toward resolution.
• Update ConnectWise Calendar and log time accurately.
• Daily time entry to reflect at least 8 hours per day.
• Attend weekly team huddles and one-on-one meetings with Lead.
• Participate in an on-call rotation and meet quarterly KPIs.
• Pursue relevant technical certifications to Grow or Die.

Skills

Customer service

Problem solving

Communication

Time management

Team collaboration

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

GadellNet Consulting Services in the Midwest is seeking a skilled Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You’ll work with your PODS team to resolve issues across chat, phone, and ticket systems, ensuring an excellent client experience.

This role offers a hybrid work model with some in-office days for candidates near our offices. You’ll engage in ticket management, time tracking, and continuous certifications while