Technical Support Engineer (Fully Remote)

Redpanda; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Redpanda is seeking an experienced L3 Support Engineer to be the primary face to customers, ensuring exceptional service and reliable operations. You will collaborate with engineering to drive and resolve complex customer challenges from creation through resolution.

You will report to the Director, Technical Support and contribute to a growing team focused on distributed systems, Linux troubleshooting, and enterprise-grade support for our rapidly evolving platform.

Qualifications

• 5+ years of L3 support experience in enterprise products with a focus on distributed systems.
• Strong understanding of Linux troubleshooting commands and regular expressions.

Responsibilities

• Act as the primary face to customers and ensure we meet or exceed expectations on Redpanda operations.
• Work with engineering to drive and solve customer challenges from creation through resolution.

Skills

L3 support

Linux troubleshooting

Regular expressions

Job description

• You will help our organization deliver exceptional customer-centric technical support.
• You will report to the Director, Technical Support and contribute to the growing support team.

You Will:

• Be the primary face to customers and ensure we meet or exceed expectations on Redpanda operations.
• Work with engineering to drive and solve customer challenges from creation through resolution.

You Have:

• 5+ years of L3 support experience in enterprise products with a focus on distributed systems.
• Strong understanding of Linux troubleshooting commands and regular expressions.

Redpanda

Redpanda is the first runtime and control plane for agent-data interaction, combining streaming, SQL analytics, and intelligent connectivity with enterprise AI governance. It is a fast-moving, diverse, people-first organization with team members around the globe, trusted by Fortune 500 companies and startups.