Senior Support Engineer, AI-Driven Distributed Systems

Redpanda Data Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Redpanda is seeking a Technical Support Engineer to deliver world-class, customer-centric technical support for our distributed data platform. You will be the primary face to customers and collaborate with engineering to resolve complex issues.

The role emphasizes Linux troubleshooting, Kubernetes deployments, scripting in Bash/Python, and on-call incident handling, with a focus on scalable support tooling in a 100% remote, distributed team.

Qualifications

• 5+ years of experience in L3 support of enterprise products, with focus on distributed systems.
• Experience using AI tooling to automate repetitive tasks or enhance troubleshooting.
• Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed).
• Experience deploying and troubleshooting applications in Kubernetes.
• Strong experience with public cloud providers and containerization.
• Proficiency in Bash scripting and/or Python.
• Willingness to participate in on-call rotations.
• Excellent written communication skills.
• Comfortable working with a 100% distributed engineering team and remote-first company.

Responsibilities

• Be the primary face of our organization to our customers to ensure we meet or exceed customer expectations.
• Work with engineering to drive and solve customer challenges from creation through resolution.
• Partner with product engineering groups on periodic root cause analysis on customer issues.
• Build tools and services to improve support infrastructure, from issue life cycles to root cause trend analysis.
• Participate in on-call rotations to follow the sun in support of our customers.
• Ensure customer satisfaction through strong relationships with our Customer Success team.

Skills

L3 support

Linux troubleshooting

Kubernetes

AI tooling for automation

Bash scripting / Python

Tools

Go

Public cloud providers

Job description

Redpanda is seeking a Technical Support Engineer to deliver world-class, customer-centric technical support for our distributed data platform. You will be the primary face to customers and collaborate with engineering to resolve complex issues.

The role emphasizes Linux troubleshooting, Kubernetes deployments, scripting in Bash/Python, and on-call incident handling, with a focus on scalable support tooling in a 100% remote, distributed team.