Technical Support Engineer (Fully Remote)

Email Outreach Infrastructure Service; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Email Outreach Infrastructure Service is seeking a thoughtful support engineer to handle complex requests by examining logs, checking settings, and understanding API behavior. You’ll reproduce issues, test hypotheses, and identify root causes independently to drive fixes and improve reliability.

You’ll pass investigation findings to developers, verify fixes when product changes are needed, and gradually become more involved in software development.

Responsibilities

• Handle complex support requests by examining logs, settings, and API behavior.
• Reproduce issues, test hypotheses, and identify root causes independently.
• Pass investigation findings to developers and verify fixes when product changes are needed.

Job description

• Handle complex support requests that involve examining logs, checking settings, and understanding API behavior.
• Reproduce issues, test hypotheses, and identify root causes independently.
• Pass investigation findings to developers and verify fixes when product changes are needed.

Technical Focus:

• Diagnose domain registration, DNS records, mailbox creation, and email deliverability problems.
• Investigate integration failures with email providers and authentication errors.
• Work with logs, APIs, internal tools, and write small scripts for diagnostics.

Team and Growth:

• Contribute to the knowledge base and hand over unresolved investigations to the next shift.
• Gradually get more involved in software development as you gain deeper product understanding.
• Clearly explain technical findings to customers and colleagues, ensuring transparency and next steps.

This company provides a service for managing email outreach infrastructure, helping customers register domains, create mailboxes, and configure them for email-sending tools. It is a small, engineering-focused team that values independent troubleshooting and gradual involvement in software development.