Remote Technical Support Engineer – Email Infrastructure Expert

Email Outreach Infrastructure Service; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Email Outreach Infrastructure Service is seeking a thoughtful support engineer to handle complex requests by examining logs, checking settings, and understanding API behavior. You’ll reproduce issues, test hypotheses, and identify root causes independently to drive fixes and improve reliability.

You’ll pass investigation findings to developers, verify fixes when product changes are needed, and gradually become more involved in software development.

Responsibilities

• Handle complex support requests by examining logs, settings, and API behavior.
• Reproduce issues, test hypotheses, and identify root causes independently.
• Pass investigation findings to developers and verify fixes when product changes are needed.

Job description

Email Outreach Infrastructure Service is seeking a thoughtful support engineer to handle complex requests by examining logs, checking settings, and understanding API behavior. You’ll reproduce issues, test hypotheses, and identify root causes independently to drive fixes and improve reliability.

You’ll pass investigation findings to developers, verify fixes when product changes are needed, and gradually become more involved in software development.