Technical Support Engineer, FT, Days

Prisma Health; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Prisma Health is seeking an IT Systems Support professional to install and configure enterprise ITS hardware and software, ensuring smooth operation of technology infrastructure across Greenville Memorial Hospital.

The role emphasizes troubleshooting complex issues, supporting clinical and business systems, and maintaining documentation while providing end-user training. Two years of related experience and an associate degree are preferred, with CompTIA A+/Network+ certifications beneficial.

Qualifications

• Associate degree in ITS or related field; two years of experience preferred.
• Must be able to prioritize and manage multiple tasks.
• Certification in CompTIA A+ or Network+ preferred; valid driver's license required.

Responsibilities

• Install and configure ITS hardware and software for enterprise use.
• Troubleshoot complex hardware and software issues.
• Serve as Clinical and Business Systems Analyst for applications support, including emergencies.
• Perform hardware/software updates to ITS solutions and mobile devices.
• Create and maintain standards documentation for hardware/software.
• Provide end-user training and support for IT systems and software.
• Conduct regular audits of IT equipment and ensure policy compliance.
• Utilize Active Directory to support enterprise needs.
• Perform other duties as assigned.

Skills

IT Support

Active Directory

Networking basics

Education

Associate degree in ITS

Tools

CompTIA A+

Network+

Windows OS

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.

• Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods

• Troubleshoots and resolves complex challenges related to ITS hardware and software.

• Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations

• Performs hardware and software updates to ITS solutions including mobile devices.

• Creates and maintains standards documentation related to hardware and software solutions including mobile devices.

• Provides training and support to end-users on the use of IT systems and software

• Conducts regular audits of IT equipment and ensure compliance with company policies

• Utilizes active directory to support the enterprise needs

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Associate degree in ITS related field of study.

• Experience - Two (2) years related work experience.

In Lieu Of

• Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

• Certification in CompTIA A+, Network+, or similar IT certifications preferred.

• Valid Driver’s License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.

Knowledge, Skills and Abilities

• Ability to prioritize

• Ability to manage multiple assignments and tasks

• Ability to adapt to new technologies and processes

• Understanding of networking, hardware, and software troubleshooting

Work Shift

Day (United States of America)

Location

Greenville Memorial Hospital

Facility

Corporate

Department

ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.