Technical Support Engineer - Field Solutions & Growth

Dormakaba USA, Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Job summary

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The Technical Support Engineer is responsible for providing technical product support for mechanical products produced and marketed by dormakaba to the end-user and is also responsible for effective communication with internal and external customers when making recommendations and solving problems.

The role involves coordinating with field personnel to deliver updates and documentation, applying product

Qualifications

• High School diploma or equivalent.
• 3+ years' related industry experience.
• Proven track record of exemplary service delivery.
• Excellent language and communication skills.

Responsibilities

• Consult with field personnel to provide support, updates, and documentation, as well as to assess the ongoing effectiveness of the support structure.
• Apply comprehensive knowledge of product capabilities to develop customer-focused solutions, support specialized applications, and drive recommendations for product enhancements and innovation.
• Receive and coordinate efforts to respond to specific technical product concerns from the field, acting as a liaison between various functional areas as needed.
• Demonstrate strong analytical, research and reasoning abilities in evaluating products and applications via phone, text, and video in the field for unusual product wear, attack indications, or failure.
• Use good judgment, to balance the needs of the customer and corporate when authorizing replacement products for warranty issues.

Skills

Communication skills

Education

High School diploma or equivalent

Job description

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The Technical Support Engineer is responsible for providing technical product support for mechanical products produced and marketed by dormakaba to the end-user and is also responsible for effective communication with internal and external customers when making recommendations and solving problems.

The role involves coordinating with field personnel to deliver updates and documentation, applying product