Technical Support Engineer

dormakaba International Holding AG; East Cocalico Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Vacation & personal time off

Parental leave

401k matching

Tuition reimbursement

Learn and grow program

LinkedIn Learning access

Employee assistance programs

Corporate discounts

Job summary

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The role provides technical product support for mechanical products and liaises with internal and external customers to solve problems.

The base salary ranges from $55,000 to $75,000 and depends on education, experience, and market alignment. Benefits information is provided on the career site.

Qualifications

• High School diploma or equivalent.
• 3+ years' related industry experience.
• Proven track record of exemplary service delivery.
• Excellent language and communication skills.

Responsibilities

• Consult with field personnel to provide support, updates, and documentation.
• Apply knowledge of product capabilities to develop customer-focused solutions and drive enhancements.
• Receive and coordinate responses to technical product concerns from the field.
• Demonstrate analytical abilities in evaluating products via phone, text, and video.
• Balance customer needs with corporate when authorizing replacement products for warranty issues.

Skills

Communication skills

Customer service

Technical support

Education

High School diploma or equivalent

3+ years' related industry experience

Job description

Position Overview

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The Technical Support Engineer is responsible for providing technical product support for mechanical products produced and marketed by dormakaba to the end-user and is also responsible for effective communication with internal and external customers when making recommendations and solving problems.

HIRING SALARY RANGE: Base Salary $55,000 - $75,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

• Consult with appropriate field personnel to provide support, updates, and documentation, as well as to assess the on-going effectiveness of the support structure
• Apply comprehensive knowledge of product capabilities to develop customer-focused solutions, support specialized applications, and drive recommendations for product enhancements and innovation
• Receive and coordinate efforts to respond to specific technical product concerns from the field, acting as a liaison between various functional areas as needed
• Demonstrate strong analytical, research and reasoning abilities in evaluating products and applications via phone, text, and video in the field for unusual product wear, attack indications, or failure
• Use good judgment, to balance the needs of the customer and corporate when authorizing replacement products for warranty issues

What we require

• High School diploma or equivalent
• 3+ years' related industry experience
• Proven track record of exemplary service delivery
• Excellent language and communication skills

What we prefer

• Technical and/or sales experience with dormakaba products and other access control products

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

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