Technical Support Engineer — Access Control Solutions Expert

dormakaba International Holding AG; Indianapolis (IN); Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Time Off

Parental Leave

401k Matching

Tuition Reimbursement

Learn & Grow Program

LinkedIn Learning Access

Employee Assistance

Legal Insurance

Referral Bonuses

Corporate Discounts

Descripción de la vacante

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. This role provides technical product support for mechanical products and communicates with customers to resolve issues and recommend improvements.

Base salary ranges from $55,000 to $75,000, with benefits and opportunities for growth. The candidate should have strong communication skills and a proven record of service delivery, with on-site availability in designated locations.

Formación

• High School diploma or equivalent.
• 3+ years' related industry experience.
• Proven track record of exemplary service delivery.
• Excellent language and communication skills.

Responsabilidades

• Consult with field personnel to provide support, updates, and documentation; assess the ongoing effectiveness of the support structure.
• Apply knowledge of product capabilities to develop customer-focused solutions and drive product enhancements.
• Receive and coordinate responses to technical product concerns from the field; act as liaison between functions as needed.
• Demonstrate analytical thinking to evaluate products and applications via phone, text, and video in the field.
• Balance customer needs and company policy when authorizing replacement products for warranty issues.

Conocimientos

Communication skills

Customer service

Educación

High School Diploma

Descripción del empleo

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. This role provides technical product support for mechanical products and communicates with customers to resolve issues and recommend improvements.

Base salary ranges from $55,000 to $75,000, with benefits and opportunities for growth. The candidate should have strong communication skills and a proven record of service delivery, with on-site availability in designated locations.