Technical Support Engineer — Product & Field Solutions

dormakaba International Holding AG

East Cocalico Township (PA)

On-site

USD 55,000 - 75,000

Full time

12 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Vacation & personal time off

Parental leave

401k matching

Tuition reimbursement

Learn and grow program

LinkedIn Learning access

Employee assistance programs

Corporate discounts

Job summary

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The role provides technical product support for mechanical products and liaises with internal and external customers to solve problems.

The base salary ranges from $55,000 to $75,000 and depends on education, experience, and market alignment. Benefits information is provided on the career site.

Qualifications

High School diploma or equivalent.
3+ years' related industry experience.
Proven track record of exemplary service delivery.
Excellent language and communication skills.

Responsibilities

Consult with field personnel to provide support, updates, and documentation.
Apply knowledge of product capabilities to develop customer-focused solutions and drive enhancements.
Receive and coordinate responses to technical product concerns from the field.
Demonstrate analytical abilities in evaluating products via phone, text, and video.
Balance customer needs with corporate when authorizing replacement products for warranty issues.

Skills

Communication skills

Customer service

Technical support

Education

High School diploma or equivalent

3+ years' related industry experience

Job description

The base salary ranges from $55,000 to $75,000 and depends on education, experience, and market alignment. Benefits information is provided on the career site.

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