Technical Support Engineer – Field & Software Expert

EV Group Europe & Asia/Pacific GmbH; Tempe, Northern (AZ, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Insider Restaurant

Company Kindergarten and Summer Camp

6th vacation week

Job summary

EV Group Europe & Asia/Pacific GmbH in Tempe, AZ seeks a Technical Support Engineer to coordinate technical, commercial, training and logistics support between customers, field service engineers and management. Role includes onsite support during equipment escalations within North America and collaboration with HQ R&D, QA, and Sales.

The candidate will plan software tasks, execute testing, document changes, manage software revisions, and assist with training requirements for customers and

Qualifications

• Requires Associate’s or Bachelor’s in a related engineering field.
• At least 2 years of EVG tool platform experience preferred.
• Strong electronics troubleshooting skills and electromechanical understanding.
• Knowledge of SPC and vacuum systems helpful.
• Able to travel domestically and internationally up to 30%.

Responsibilities

• Plan and execute software tasks for EVG equipment.
• Test and qualify EVG software; report findings.
• Coordinate software revisions and documentation for North America.
• Support regional technical teams with log-files and data analysis.
• Provide training strategies for field and customer staff.
• Coordinate customer meetings and field support logistics.

Skills

EVG tool experience

Electronics troubleshooting

Statistical process control

Customer support

Cross-functional coordination

Communication

Planning

Software knowledge

Education

Associate’s Degree

Bachelor’s Degree in related engineering field

Tools

SAP

Canbus

Motion controllers

MS Office (Word, Excel, PowerPoint)

Job description

EV Group Europe & Asia/Pacific GmbH in Tempe, AZ seeks a Technical Support Engineer to coordinate technical, commercial, training and logistics support between customers, field service engineers and management. Role includes onsite support during equipment escalations within North America and collaboration with HQ R&D, QA, and Sales.

The candidate will plan software tasks, execute testing, document changes, manage software revisions, and assist with training requirements for customers and