Technical Support Engineer - Remote & On-Site

TOKYO ELECTRON AMERICA, INC.; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

TOKYO ELECTRON AMERICA, INC. in Phoenix, AZ seeks a customer-focused technical support specialist to troubleshoot moderately complex issues and ensure smooth operation of our products and services.

Under moderate supervision you will provide remote and on-site support, install and configure equipment, deliver technical training, test new releases, and contribute to safety, quality, and CSI initiatives while maintaining clear communication with clients.

Qualifications

• Bachelor's degree in Engineering or related field or equivalent experience.
• Experience in technical equipment support and troubleshooting.
• Ability to communicate clearly with customers and document activities.

Responsibilities

• Provide technical support to customers, remotely and on-site.
• Assist in installation, configuration, and maintenance of equipment and software.
• Develop and deliver technical training to customers and internal teams.
• Assist in testing and evaluating new hardware and software releases.
• Adhere to safety and quality standards and communicate promptly with clients.
• Provide updates on inquiries and analyze equipment data for performance insights.

Skills

Technical support

Troubleshooting

Customer service

Communication

Documentation

Education

Bachelor's degree in Engineering or related field

High school diploma with 8+ years of relevant experience

Job description

TOKYO ELECTRON AMERICA, INC. in Phoenix, AZ seeks a customer-focused technical support specialist to troubleshoot moderately complex issues and ensure smooth operation of our products and services.

Under moderate supervision you will provide remote and on-site support, install and configure equipment, deliver technical training, test new releases, and contribute to safety, quality, and CSI initiatives while maintaining clear communication with clients.