Technical Support Engineer - Customer-Focused & Growth

TOKYO ELECTRON AMERICA, INC.; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

TOKYO ELECTRON AMERICA, INC. in Phoenix is seeking a technically skilled support engineer to provide first-line assistance to customers, troubleshoot simple hardware and software issues, and guide users via phone, email, and chat.

You will document issues for engineering, escalate complex cases, collaborate with field engineers and technicians, and stay current with product knowledge to ensure high customer satisfaction.

Qualifications

• Bachelor's degree in Engineering or related field, or equivalent with 8+ years of relevant experience.
• Minimum of 6 months of professional engineering experience.

Responsibilities

• Respond to client inquiries and provide technical support via phone, email, and chat.
• Diagnose and troubleshoot simple hardware and software issues.
• Document and report design, reliability, and maintenance issues to engineering.
• Escalate complex issues to higher-level support teams.
• Collaborate with field engineers, technicians, and product support to address recurring issues.
• Stay up-to-date with product knowledge and industry trends.
• Maintain high customer satisfaction through effective communication and problem-solving.

Skills

Troubleshooting

Customer service

Analytical thinking

Communication

Detail oriented

Education

Bachelor's degree in Engineering

High School Diploma with 8+ years experience

Tools

Documentation tools

Job description

TOKYO ELECTRON AMERICA, INC. in Phoenix is seeking a technically skilled support engineer to provide first-line assistance to customers, troubleshoot simple hardware and software issues, and guide users via phone, email, and chat.

You will document issues for engineering, escalate complex cases, collaborate with field engineers and technicians, and stay current with product knowledge to ensure high customer satisfaction.