Technical Support Engineer – Escalations & Data

Procare Solutions; Denver, Atlanta, Medford (CO, GA, OR); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

HSA

401k with match

Stock Purchase Plan

Tuition Reimbursement

Disability & Life Insurance

RTD EcoPass

Meals provided

Vacation & Holidays

Volunteer time/Personal days

Professional development

Job summary

Procare Solutions in Denver, CO is seeking a Technical Services Specialist I to serve as the primary escalation point for technical issues raised by Customer Support across our on-premise, cloud and mobile platforms. You will troubleshoot, document defects and fulfill data and reporting requests to keep customer environments accurate and running smoothly.

This role spans operating systems, networking, databases and SaaS applications.

Qualifications

• Solid troubleshooting and problem-solving skills with attention to detail.
• Clear written and verbal communication; able to explain technical concepts simply.
• Ability to prioritize and follow through in a fast-paced environment with interruptions.
• Willingness to learn and build platform depth over time.
• Customer-centric, accountable, results-driven, aligned with company values.

Responsibilities

• Serve as an escalation point for technical issues across supported platforms.
• Troubleshoot across OS, mobile, networking, databases and SaaS/web apps.
• Identify, document and help validate suspected defects in case/defect systems.
• Fulfill data and reporting requests; create/update reports and perform DB operations.
• Investigate payment, billing and financial data issues and route as needed.
• Collaborate with Development, Product and Operations to resolve issues and improve customer experience.
• Build working knowledge of SQL, data schemas, system logs and related tools.
• Provide customer-facing technical support via chats and calls to ensure an exceptional experience.

Skills

Troubleshooting

Communication skills

Prioritization

Eagerness to learn

Customer focus

SQL knowledge

CompTIA A+ (cert)

Education

Bachelor's degree in Computer Science or Information Systems

Bootcamp certification

Tools

SQL

Job description

Procare Solutions in Denver, CO is seeking a Technical Services Specialist I to serve as the primary escalation point for technical issues raised by Customer Support across our on-premise, cloud and mobile platforms. You will troubleshoot, document defects and fulfill data and reporting requests to keep customer environments accurate and running smoothly.

This role spans operating systems, networking, databases and SaaS applications.