Tech Support Engineer: Customer-Focused Troubleshooter

Tokyo-Electro

Phoenix (AZ)

On-site

USD 85,000 - 120,000

Full time

13 days ago

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Job summary

Tokyo Electron America, Inc. is seeking a Technical Support Engineer to provide expert assistance to clients under supervision. You will troubleshoot hardware and software issues, document interactions, and guide field engineers with clear, actionable steps.

The role involves collaboration with engineering and product teams to address recurring issues and maintain service quality. The ideal candidate has a degree in engineering or substantial engineering experience, strong communication skills,

Qualifications

Bachelor's degree in Engineering or related field or HS Diploma with 8+ years of relevant experience.
At least 6 months of professional engineering experience.
Ability to diagnose and resolve simple technical issues and provide clear guidance to customers.

Responsibilities

Respond to client inquiries and provide technical support via phone, email, and chat.
Diagnose and troubleshoot simple hardware and software issues.
Document, track, and report issues to engineering; escalate complex problems.
Provide step-by-step instructions to customers and field engineers to resolve issues.
Collaborate with cross-functional teams to identify recurring problems and improve support processes.
Maintain up-to-date product knowledge and ensure high customer satisfaction.