Technical Support Engineer Co-op — Spring 2027

IBM; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Paid sick time

Employee Stock Purchase Plan

Job summary

IBM Software is seeking a technically curious Co-op to join our Technical Support team for a 16-week term. You will gain hands-on experience supporting a wide range of IBM software solutions while learning from industry experts and contributing to real client success.

Eligible students must be enrolled full-time, pause coursework for the co-op, and be available Jan 19 – May 7, 2027, with potential full-time onboarding December 2027–August 2028 after degree completion.

Qualifications

• Actively enrolled in a Bachelor's degree program and returning to complete the degree after the co-op.
• Available to start full-time between December 2027 and August 2028.
• Available to work full-time (40 hours/week) at an IBM location for 16 weeks between Jan 19 - May 7.
• Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, messaging, and other enterprise technologies.

Skills

Strong communication skills

Fluent in English

Education

Bachelor's Degree

High School Diploma/GED

Tools

Java

Python

Job description

IBM Software is seeking a technically curious Co-op to join our Technical Support team for a 16-week term. You will gain hands-on experience supporting a wide range of IBM software solutions while learning from industry experts and contributing to real client success.

Eligible students must be enrolled full-time, pause coursework for the co-op, and be available Jan 19 – May 7, 2027, with potential full-time onboarding December 2027–August 2028 after degree completion.