Tech Support Engineer Co-op: AI, Cloud, Real-World Impact

IBM; San Jose (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

IBM Software is seeking an active Bachelor’s students for a 16‑week, full‑time Co‑op in San Jose, CA. You will gain hands-on experience supporting IBM software solutions and learning from industry experts while contributing to real client success.

The role requires full‑time availability, a strong customer focus, and excellent communication skills. Eligible candidates must be enrolled on a degree program and able to pause coursework for the duration of the co‑op, with potential full‑time

Qualifications

• Must be actively enrolled in a Bachelor’s degree program at the time of application and returning to complete the degree after the co‑op.
• Available to start full‑time between December 2027 and August 2028.
• Available to work full‑time (40 hours/week) at an IBM location for 16 weeks.
• Co‑op requires a full‑time commitment; students should not be enrolled in concurrent coursework.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real‑world solutions.

Skills

Strong communication

Fluent English

Customer focus

Education

Bachelor's degree program

Job description

IBM Software is seeking an active Bachelor’s students for a 16‑week, full‑time Co‑op in San Jose, CA. You will gain hands-on experience supporting IBM software solutions and learning from industry experts while contributing to real client success.

The role requires full‑time availability, a strong customer focus, and excellent communication skills. Eligible candidates must be enrolled on a degree program and able to pause coursework for the duration of the co‑op, with potential full‑time