Technical Support Engineer, Cloud Infrastructure

Vultr; North Carolina; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision fully paid

401(k) match up to 4%

Professional development reimbursement

11 holidays + PTO + sabbatical

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join our global Support team, delivering advanced technical assistance for Vultr's cloud products and infrastructure. You will serve as an escalation point for complex issues and help customers and internal teams diagnose and resolve platform problems.

You will work with enterprise customers, system administrators, and engineering colleagues to troubleshoot, document best practices, and contribute to continuous improvement of support processes.

Qualifications

• 3+ years in enterprise technical support or advanced support role.
• Strong Linux command-line troubleshooting experience.
• Experience with enterprise networking concepts.
• Experience supporting cloud or IaaS environments.
• Excellent customer service under pressure.
• Ability to work in a 24/7 operations environment.
• Proficiency in English.

Responsibilities

• Troubleshoot complex issues and escalate as needed.
• Coordinate resolution with engineering and networking teams.
• Mentor junior team members and support enterprise customers.
• Maintain and improve internal documentation and processes.
• Participate in 24/7 on-call rotation.

Skills

3+ years enterprise support

Linux proficiency

Networking concepts

Customer service

English language

Independent worker

GPU service knowledge (benefit)

Tools

CLI troubleshooting tools

Job description

Vultr is seeking a Technical Support Engineer to join our global Support team, delivering advanced technical assistance for Vultr's cloud products and infrastructure. You will serve as an escalation point for complex issues and help customers and internal teams diagnose and resolve platform problems.

You will work with enterprise customers, system administrators, and engineering colleagues to troubleshoot, document best practices, and contribute to continuous improvement of support processes.