Technical Support Engineer — API & Data Expert

ZoomInfo; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ZoomInfo is seeking a Technical Support Engineer to join our Client Services team. You will develop deep expertise in ZoomInfo products while supporting customers, diagnosing complex issues, and driving end-to-end resolutions.

You will own high-priority cases, communicate clearly, and collaborate with Product and Engineering to improve the platform. Prior experience with ZoomInfo products and data-enrichment platforms is a plus.

Qualifications

• 4+ years in a technical support, support engineering, or similar customer-facing role in a B2B software environment.
• Proven ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms.
• Strong proficiency with browser developer tools, network traffic analysis (HAR files), and log interpretation.

Responsibilities

• Own escalation for complex issues and manage a queue from triage to resolution.
• Communicate clearly with customers at all levels, in a timely and precise manner.
• Collaborate with Product and Engineering to reproduce and resolve defects or configuration issues.
• Develop and maintain internal knowledge base articles and playbooks for the team.
• Identify recurring issues and build scalable resources and tooling.

Skills

API Troubleshooting

Customer-facing

Browser DevTools

Communication

Project Management

Cross-functional Collaboration

Tools

Zendesk

Salesforce Service Cloud

SQL

Job description

ZoomInfo is seeking a Technical Support Engineer to join our Client Services team. You will develop deep expertise in ZoomInfo products while supporting customers, diagnosing complex issues, and driving end-to-end resolutions.

You will own high-priority cases, communicate clearly, and collaborate with Product and Engineering to improve the platform. Prior experience with ZoomInfo products and data-enrichment platforms is a plus.