Technical Support Engineer — AI Customer Experience

Intercom; Chicago (IL); On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Paid parental leave program

Fun events for employees

Job summary

Intercom is seeking a Technical Support Engineer in Chicago. The role involves communicating with customers, debugging complex issues, and enhancing their experience with Fin's product. Ideal candidates have 1-2 years of technical support experience and a strong understanding of modern development tools.

This role offers competitive salary, benefits including medical coverage, paid time off, and opportunities for bonuses. Join us to create exceptional customer experiences!

Qualifications

• 1–2 years of technical support experience.
• Strong problem-solving ability and quick learning.
• Experience with KPIs or metrics/quotas.

Responsibilities

• Communicate efficiently and effectively with customers.
• Own customer communications and issues from contact to resolution.
• Debug complex issues with an understanding of Fin’s codebase.

Skills

Technical support experience

Understanding of REST API

Knowledge of modern tools (Slack, Chrome, Coda, Asana)

Strong customer focus and communication

Problem-solving ability

Responsiveness to feedback

Familiarity with mobile development

Education

Technical coding boot camps or programs

Tools

iOS/Android plugin SDKs

Job description

Intercom is seeking a Technical Support Engineer in Chicago. The role involves communicating with customers, debugging complex issues, and enhancing their experience with Fin's product. Ideal candidates have 1-2 years of technical support experience and a strong understanding of modern development tools.

This role offers competitive salary, benefits including medical coverage, paid time off, and opportunities for bonuses. Join us to create exceptional customer experiences!