Technical Support Engineer - 24/7 Enterprise Cloud

Vultr; Phoenix (AZ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) match up to 4%

Professional Development Reimbursement

11 Holidays + PTO + rollover

Sabbatical and Anniversary Bonuses

Remote office setup stipend

Internet reimbursement

Gym reimbursement

Wellable subscription

Job summary

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and mentoring junior team members in enterprise environments.

You will collaborate with customers, system administrators, and engineering teams to diagnose and resolve platform-related problems, while contributing to the continuous improvement of support processes and

Qualifications

• 3+ years in enterprise technical support or related advanced role.
• Strong experience with Linux systems and command-line tools.
• Solid troubleshooting methodologies for non-routine issues.
• Experience supporting enterprise environments in cloud-based contexts.
• Excellent customer service and communication under pressure.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services, including escalated issues.
• Act as a first responder to platform-level alerts and incidents, assess impact, troubleshoot, and escalate when needed.
• Lead incident analysis, root cause investigations, and recommend preventive actions.
• Coordinate with system administration, engineering, networking, and other teams to resolve platform problems and outages.
• Create and maintain internal documentation and support procedures.

Skills

Linux troubleshooting

Network concepts

Customer service

English fluency

Tools

Kubernetes

Containers

Job description

Vultr is seeking a Technical Support Engineer to join our global customer success team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and mentoring junior team members in enterprise environments.

You will collaborate with customers, system administrators, and engineering teams to diagnose and resolve platform-related problems, while contributing to the continuous improvement of support processes and