Technical Support Engineer #1324

RAD; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Job summary

A leading networking solutions provider in United States is seeking an experienced technical support professional to serve as the primary customer contact. The role involves analyzing network configuration issues and collaborating with various departments to resolve customer concerns. Applicants should have a minimum of 2 years’ experience in Carrier Ethernet Technology and IT Network Administration, with a BA or BS in a technical field being highly desirable. This position emphasizes professional development within a stable and supportive environment.

Qualifications

• Minimum of 2 years’ experience in Carrier Ethernet Technology.
• Experience with IP/Ethernet, VLAN’s, Routing, and Switching.
• Knowledge of QOS and IT Network Administration.

Responsibilities

• Provide technical support via phone, web, and email.
• Analyze network and equipment configuration issues.
• Collaborate with other departments to resolve customer issues.
• Deliver technical training to co-workers and customers.
• Conduct on-site troubleshooting and support as needed.

Skills

Carrier Ethernet Technology

IP/Ethernet – VLAN’s, Routing, Switching

QOS – Prioritization and Policing

IT Network Administration

Education

BA or BS in technical fields

Job description

RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.

As an innovation powerhouse for over 40 years, RAD works together with its customers to help them easily navigate digital transformation, as well as monetize their network and move up the value chain.

Why choose RAD?

We emphasize a stable and growing company culture that fosters togetherness and teamwork. We value building a strong team and maintaining a collaborative and supportive work environment.

Our commitment to professional development means we focus on helping our team members continuously learn and grow in their careers.

• Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
• Analyze network and equipment configuration problems and defects.
• Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
• Present technical training to co-workers and customers as needed.
• Provide on-site troubleshooting and support when required.

Requirements:

Minimum of 2 years’ experience in the areas listed below:

• Carrier Ethernet Technology
• IP/Ethernet – VLAN’s, Routing, Switching
• QOS – Prioritization and Policing
• IT Network Administration
• BA or BS in technical fields is highly desirable