Technical Support Engineer

Propel; United States; Remote; GBP 45,000 - 50,000; Full time

Job summary

Propel is hiring a Technical Support Engineer for a fully remote role in the United Kingdom. You will own day-to-day customer support and technical requests, diagnose and resolve issues, and collaborate with Engineering for deeper interventions.

This hands-on role offers real ownership as the business scales, with a focus on clear communication of complex technical concepts to both technical and non-technical users and a genuine passion for helping customers.

Qualifications

• Strong technical/engineering background.
• Experience supporting software/SaaS products.
• Comfortable understanding how software systems work.
• Strong troubleshooting and problem-solving skills.
• Someone who enjoys working with people as much as they enjoy solving technical problems.

Responsibilities

• Own day-to-day customer support and technical requests
• Investigate, diagnose and resolve technical issues
• Work closely with Engineering when deeper technical intervention is needed
• Help build and develop an excellent support function as the business scales
• Communicate technical concepts clearly to both technical and non-technical users
• Have regular customer interaction, so being a genuine people person is important

Skills

Technical background

SaaS experience

Troubleshooting

People skills

Job description

Technical Support Engineer | £45k–£50k | Fully Remote

I’m working with a high-growth B2B SaaS business heading rapidly towards Series A, and they’re looking for a technically strong Technical Support Engineer to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

What you’ll be doing:

• Own day-to-day customer support and technical requests


• Investigate, diagnose and resolve technical issues


• Work closely with Engineering when deeper technical intervention is needed


• Help build and develop an excellent support function as the business scales


• Communicate technical concepts clearly to both technical and non-technical users


• Have regular customer interaction, so being a genuine people person is important

What they’re looking for:

• Strong technical/engineering background


• Experience supporting software/SaaS products


• Comfortable understanding how software systems work


• Strong troubleshooting and problem-solving skills


• Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a scaling B2B SaaS business, have real ownership and help shape the support function rather than simply inherit an established process.