Technical Support Engineer

Recruiting from Scratch; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

An innovative venture-backed startup is seeking a Technical Support Engineer to join their remote team. This role involves providing high-quality support to developers using AI-powered tools, troubleshooting complex issues, and collaborating with product teams. If you're passionate about devtools and eager to transform the coding experience, this is the perfect opportunity for you. With competitive compensation and a collaborative culture, you'll be part of a mission-driven team dedicated to enhancing developer productivity. Embrace the chance to work at the forefront of AI in software development!

Benefits

Competitive equity packages

High-end hardware and tools

Collaborative culture

Opportunities for career growth

Qualifications

• 5-12 years of experience in technical support or software engineering.
• Strong debugging skills and ability to resolve complex issues.
• Experience supporting technical products with developer users.

Responsibilities

• Provide empathetic technical support through Intercom and Slack.
• Troubleshoot and debug user issues with speed and clarity.
• Collaborate with product and engineering teams to resolve bugs.

Skills

Technical Support

Debugging Skills

SDKs

OAuth

Modern Web Development

AI-enhanced Development Tools

Written Communication

Education

Bachelor's Degree in Computer Science or related field

Tools

Intercom

Slack

Vercel

Prisma

Replit

Job description

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Recruiting from Scratch provided pay range

This range is provided by Recruiting from Scratch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

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Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.

About the client:

Title of Role: Technical Support Engineer

Location: Remote (U.S. based preferred)

Company Stage of Funding: Series B

Office Type: Remote

Salary: $100,000 - $140,000 (Flexible based on experience)

Company Description

Our client is an innovative, venture-backed startup operating at the intersection of artificial intelligence and software development. Their mission is to redefine how engineers write and understand code by integrating AI directly into the development environment. With $68M+ in funding and a rapidly growing team, they are building cutting-edge tools that supercharge developer productivity.

You’ll be joining a team of brilliant engineers, researchers, and technologists who are passionate about transforming the way the world codes. If you’re excited about AI, devtools, and building for builders—this is the place for you.

What You Will Do

As a Technical Support Engineer, you’ll be the go-to expert and first point of contact for users, helping developers solve complex problems and get the most out of an AI-powered coding environment. You'll:

• Provide high-quality, empathetic technical support through channels like Intercom and Slack
• Troubleshoot and debug complex user issues with speed and clarity
• Collaborate closely with product and engineering teams to resolve bugs and inform roadmap priorities
• Maintain a deep, evolving understanding of the product and its capabilities
• Identify opportunities to improve support workflows and user education
• Help build a world-class support experience for technical users

This is a high-velocity, hands-on role—ideal for someone who loves being close to the product and thrives on solving real user problems in real time.

Ideal Candidate Background

We're looking for someone who is passionate about devtools and supporting fellow developers. The ideal candidate has:

• 5–12 years of experience in technical support, software engineering, or related technical roles
• A proven track record of resolving a high volume of technical support tickets
• Strong debugging skills and the ability to break down complex technical issues
• Experience supporting technical products with developer users
• A solid understanding of SDKs, OAuth, and modern web development workflows
• A background in or strong interest in AI-enhanced development tools
• Exceptional written communication and support presence
• Previous startup experience or a strong desire to work in a fast-paced, early-stage environment

Preferred

• Prior experience using or supporting AI coding tools
• Familiarity with modern LLM-based development environments
• Active contributor to developer communities or experience with developer relations
• Exposure to tools like Vercel, Prisma, Replit, or similar dev-focused platforms

Compensation, Benefits, and Other Perks

• Salary: $100,000 – $140,000, with flexibility based on experience
• Equity: Competitive equity packages available
• Work Style: Fully remote (U.S. based)
• Tools & Equipment: High-end hardware and tools of your choice
• Culture: Collaborative, fast-moving, and mission-driven
• Growth: Opportunities to move into advanced technical support, devrel, or product roles as the company scales
• Team: Join a small, elite team of developers building the future of AI-driven software engineering

Want to help developers ship faster and smarter with cutting-edge AI tools? Apply now to join a team that’s reshaping the future of code.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Product Management

• Industries

  Software Development

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