Full Stack (RoR) Support Engineer New

Healthie Inc.; Mississippi; Remote; USD 95,000 - 135,000; Full time

Job summary

An established industry player is seeking a Full-Stack Support Engineer to enhance their virtual-first healthcare platform. In this role, you will tackle complex technical challenges, ensuring seamless experiences for users while working with cutting-edge technologies like Ruby on Rails and React. This position offers the chance to make a tangible impact in healthcare, improving outcomes for patients and providers alike. If you have a passion for technology and a knack for problem-solving, this is an exciting opportunity to grow your skills and contribute to meaningful change in the healthcare landscape.

Qualifications

• 2-3 years of experience in software engineering or technical support.
• Strong knowledge of Ruby on Rails and React.
• Experience with relational databases and APIs.

Responsibilities

• Resolve complex technical issues for customers using the platform.
• Collaborate with engineering teams to improve support processes.
• Develop tooling and automations to enhance internal workflows.

Skills

Ruby on Rails

React

PostgreSQL

GraphQL

Troubleshooting

Customer Support

Education

Bachelor's Degree in Computer Science or related field

Tools

Git

JIRA

Job description

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

We are hiring a Full-Stack Support Engineer to help resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform. In this role, you’ll dive deep into our codebase, investigate bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption.

As a core member of our Support Engineering team, you’ll work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and develop support tooling and automations to improve our internal workflows. You’ll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled.

This role is ideal for curious, detail-oriented, and empathetic individuals with a strong customer-oriented mindset. If you thrive on solving tricky problems, enjoy writing code that directly improves someone’s day, and are eager to deepen your full-stack skills, and are motivated to make a real-world impact in healthcare, we’d love to meet you.

• This is a full-time, remote position based in our NYC HQ
• The salary range is $95,000- $135,000 + annual company bonus and benefits
• U.S. work authorization is required and Healthie does not provide sponsorship.

About you

• You have 2-3 years of experience working as a software engineer or other equivalent technical support role
• You have strong knowledge working with Ruby on Rails, React or other equivalent technologies
• You have foundational knowledge working with relational databases and APIs.
• Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration.
• You bring sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues.
• You are confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues.
• You communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience.
• You’re proactive and pattern-oriented—when you see a recurring issue, you don’t just solve it once; you share insights with Product, update internal documentation, and improve processes for the long term.
• You are mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology.
• You embody Healthie’s core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead.

Interview Process

• Video interview with Debbie, AI recruiter
• Initial Interviews:
  • Quick chat with Katie, Director of Talent (20 minutes)
  • Interview with Ani, Director of Customer Engineering (30 minutes)
• Take Home Assessment (completed asynchronous)
• Executive Interviews:
  • Meet with Justin, VP of Customer Support (30 minutes)
  • Connect with Cavan, CTO + cofounder (20 minutes)
• Reference checks

To learn more about Working at Healthie & our benefits, click here .

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

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This is a remote position based in the United States and requires U.S. Work Authorization.Do you meet these requirements? *

REQUIRED: You have 2-3 years of experience working as a software engineer or other equivalent technical support role *

REQUIRED: Do you have strong knowledge working with Ruby on Rails, React or other equivalent technologies?This position REQUIRES a minimum of two years of Ruby experience, this will be tested. *

REQUIRED: Do you have foundational knowledge working with relational databases and APIs? *

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