Technical Support Engineer

Broadcom; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in data center networking solutions is seeking a Technical Support Engineer to join their dynamic team. In this role, you'll be the frontline support for customers, addressing technical inquiries and resolving issues efficiently. You'll engage with cutting-edge networking technologies and protocols, ensuring customer satisfaction through effective communication and problem-solving skills. This position offers the opportunity to work in a fast-paced environment, where your contributions will directly impact client success. If you're passionate about technology and customer service, this role is a perfect fit for you.

Qualifications

• BSc or MSc in Electrical or Computer Engineering or equivalent experience.
• Strong knowledge of networking technologies and protocols.

Responsibilities

• Answer customer technical inquiries via phone, email, and web.
• Document client calls/cases in the CRM database and troubleshoot issues.

Skills

Networking Technologies

Technical Troubleshooting

Linux/UNIX Servers

SNMP Monitoring

Scripting Skills

Communication Skills

Problem-Solving Skills

Planning Skills

Organizational Skills

Team-Oriented Mindset

Education

BSc in Electrical Engineering

MSc in Computer Engineering

Job description

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Job Title: Technical Support Engineer

Join Broadcom, a leading provider of data centre networking solutions, and energise your career. BSN helps organizations worldwide achieve their critical business objectives.

Responsibilities include:

• Answer customer technical inquiries via phone, email, and web, effectively communicating with customers and internal teams under pressure.
• Document client calls/cases in the CRM database, troubleshoot issues, replicate problems in the lab, and research complex issues.
• Manage customer expectations and resolve technical issues promptly.
• Duplicate reported problems in the lab and escalate issues to the Sustaining Engineering team as needed.
• Test software fixes received from engineering in the lab before issuing patches.
• Create and complete departmental and individual goals, fulfilling all customer service requests.

Skills and Experience:

• BSc or MSc in Electrical or Computer Engineering or equivalent experience.
• Strong knowledge of networking technologies and protocols.
• Understanding of SNMP monitoring and management.
• Good knowledge of Linux/UNIX servers.
• Scripting skills are a plus.
• Ability to quickly learn new technologies.
• Excellent communication, problem-solving, planning, and organizational skills.
• Proven technical troubleshooting ability.
• Team-oriented mindset.
• Additional proficiency in European languages is desirable.

Physical Requirements:

• Frequent use of mouse and keyboard.
• Frequent phone usage.
• Occasional lifting up to 5 kg.

Flexibility for shift rotations, including weekends and public holidays, is required.

Broadcom is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, or national origin.

We consider applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, medical condition, pregnancy, veteran status, or other protected characteristics.

If located outside the USA, please provide a complete home address for future correspondence.