Technical Support Engineer

Innovent Global, Inc.; Town of Florida (NY); On-site; USD 85,962,000 - 103,182,000; Full time

Benefits offered by this job

PTO

Paid holidays

Professional development

Exposure to cloud, security, and infra

Job summary

Innovent Global, Inc. in Coconut Creek, FL is seeking an experienced IT Helpdesk Specialist for an in-office role Monday–Friday with client-site travel.

You will provide in-house hardware/software support for 1000+ associates, respond to user calls, and visit sites to troubleshoot and resolve issues. Ideal candidates have 5+ years in desktop support, 2+ years with Cisco switching/VLAN/routing/firewalling, and experience with server hardware, backups, antivirus, and VPN connectivity.

Qualifications

• Minimum 5 years in desktop helpdesk service, preferably critical, customer-facing.
• Minimum 2 years Cisco Switching, VLAN, Routing, Firewalling.
• Minimum 2 years Server Hardware (CPU/RAID/SCSI) support.
• Minimum 2 years Data Backup and Recovery, Antivirus, VPN support.
• Reliable engineer who follows directions and maximizes billing opportunities.
• Consistent positive client feedback.

Responsibilities

• Respond to user calls/tickets and personally visit associates to troubleshoot.
• Provide in-house IT hardware and software support for over 1000 associates.
• Work on projects researching new technology and solving complex problems.
• Support Windows servers, desktops, laptops, and network connectivity.

Skills

Desktop support

Customer service

Troubleshooting

On-site support

Tools

Cisco Switching

VLAN

Routing

Firewalling

Server hardware

CPU/RAID/SCSI

Data backup

VPN connectivity

Job description

IN-OFFICE role M-F in Coconut Creek, FL with some client site travel.

No remote candidates will be considered.

You will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 1000 associates. You will respond to user calls/tickets and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it. This will provide you with the opportunity work with a variety of equipment, cloud services and issues including Windows servers, desktops, laptops, network connectivity, software issues. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Qualifications:

• Minimum (5) years of experience in the desktop helpdesk service industry, preferably critical, customer service experience
• Minimum (2) years experience Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum (2) years experience with Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum (2) years experience with Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives good client feedback

Preferred Certifications:

• MCDST, MCSE, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple

Compensation: $30-36/per hour based on experience

• Paid Time Off (PTO)
• Paid holidays
• Professional development and career advancement path
• Exposure to modern cloud, security, and infrastructure technologies