Technical Support Engineer

Franklin Whole Home; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical/dental/life/disability program

PTO and sick days

Life insurance and long-term disability

Job summary

A home energy solutions company in San Jose is seeking a Technical Support Engineer to service, repair, and maintain residential battery systems. Candidates should have a Bachelor’s degree in Industrial or Electrical Engineering and 3 years of experience in technical maintenance. This full-time role offers competitive salary, benefits, and a performance bonus package.

Qualifications

• 3 years of experience in technical maintenance and electrical systems operation.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide technical support for residential energy storage systems.
• Diagnose and repair system issues to ensure optimal performance.
• Conduct routine maintenance and inspections to uphold safety standards.
• Collaborate with engineering teams to improve system efficiency.
• Assist customers with troubleshooting and technical inquiries.

Skills

Problem-solving skills

Communication skills

Customer service abilities

Education

Bachelor’s degree in Industrial or Electrical Engineering

Job description

FranklinWH Energy Storage Inc. is seeking a Technical Support Engineer to join our team in San Jose, CA. In this role, you will be responsible for servicing, repairing, and maintaining residential battery systems while ensuring strict compliance with safety regulations.

Responsibilities

• Provide technical support for residential energy storage systems.
• Diagnose and repair system issues to ensure optimal performance.
• Conduct routine maintenance and inspections to uphold safety standards.
• Collaborate with engineering teams to improve system efficiency.
• Assist customers with troubleshooting and technical inquiries.

Qualifications And Experience

• Bachelor’s degree in Industrial or Electrical Engineering.
• 36 months of experience in technical maintenance and electrical systems operation.
• Strong problem‑solving skills and ability to work in a fast‑paced environment.
• Excellent communication and customer service abilities.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. This is a full‑time position.

Benefits

• 401(k) Retirement Plan.
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long‑term disability.