Inside Sales Representative

Franklin Whole Home; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, dental, life, and disability program

Paid time off (PTO) and sick days

Life insurance and long-term disability

Life insurance

Long-term disability

Job summary

A fast-growing energy solutions company in San Jose is seeking an Inside Sales Representative to support sales growth and manage customer inquiries. The ideal candidate will have 3+ years in sales or customer service, possess excellent communication skills, and be detail-oriented. This onsite role encompasses managing accounts, assisting in product adoption, and collaborating with cross-functional teams. Competitive salary and comprehensive benefits are offered.

Qualifications

• 3+ years of inside sales, customer service, or sales support experience.
• Strong professional communication and customer service skills.
• Ability to read and interpret technical product information.
• Solution-oriented mindset with strong problem-solving abilities.

Responsibilities

• Support achievement of inside sales revenue targets and KPIs.
• Identify, qualify, and follow up on sales opportunities.
• Manage assigned customer and installer accounts.
• Provide product information, pricing, and availability to customers and partners.
• Assist installers and distributors with onboarding steps and product adoption.
• Respond to customer inquiries related to product performance, applications, and order status.
• Maintain accurate records of sales activities, pipeline updates, and customer interactions within CRM systems.
• Collaborate with Technical Support, Field Sales, Operations, and Service teams to resolve customer needs.
• Support promotional programs, product launches, and sales campaigns.
• Assist in preparing quotes, proposals, and sales documentation.
• Monitor market feedback and share insights with the Sr. Inside Sales Manager and Leadership Team.
• Participate in product training and continuous learning related to FranklinWH solutions.

Skills

Communication skills

Customer service

Sales opportunity identification

Proficiency in Microsoft Office 365

Problem-solving abilities

Multitasking

Education

Bachelor’s degree

Tools

CRM experience

CRM software

Job description

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.

We are seeking motivated and customer-focused candidates to join our team as Inside Sales Representatives. This role is responsible for supporting sales growth by managing inbound and outbound sales activities, assisting customers and installers, and helping drive adoption of FranklinWH products.

The Inside Sales Representative will work closely with the Inside Sales Manager and cross-functional teams to identify opportunities, support product inquiries, and deliver best-in-class customer service. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced renewable energy environment.

This role is an onsite position based at our San Jose Headquarters.

Responsibilities

• Support achievement of inside sales revenue targets and KPIs established by leadership.
• Identify, qualify, and follow up on sales opportunities through inbound leads and outbound outreach.
• Manage assigned customer and installer accounts, ensuring consistent communication and relationship development.
• Provide product information, pricing, and availability to customers and partners.
• Assist installers and distributors with onboarding steps and product adoption.
• Respond to customer inquiries related to product performance, applications, and order status (leveraging technical resources when needed).
• Maintain accurate records of sales activities, pipeline updates, and customer interactions within CRM systems.
• Collaborate with Technical Support, Field Sales, Operations, and Service teams to resolve customer needs.
• Support promotional programs, product launches, and sales campaigns.
• Assist in preparing quotes, proposals, and sales documentation.
• Monitor market feedback and share insights with the Sr. Inside Sales Manager and Leadership Team.
• Participate in product training and continuous learning related to FranklinWH solutions.

Qualifications And Experience

• 3+ years of inside sales, customer service, or sales support experience (renewable energy or industrial sales preferred).
• Strong professional communication and customer service skills.
• Ability to build rapport and sustain relationships with customers and partners.
• Solution-oriented mindset with strong problem-solving abilities.
• Ability to identify sales opportunities and upsell where appropriate.
• Comfortable managing multiple accounts and priorities simultaneously.
• Ability to read and interpret technical product information (training provided).
• Proficiency in Microsoft Office 365 required; CRM experience preferred.
• Highly organized with strong attention to detail.
• Team-oriented with the ability to collaborate cross-functionally.
• Bachelor’s degree preferred but not required based on experience.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. Our generous benefits package includes:

• 401(k) Retirement Plan.
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long-term disability.

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Agency applications will not be considered.