Inside Sales Manager

Franklin Whole Home; San Jose (CA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical/dental/life/disability program

PTO and sick days

Life insurance and long-term disability

Job summary

A leading energy solutions provider is seeking an Inside Sales Manager to manage their sales team in San Jose. The candidate must have at least 5 years of experience in sales management and be skilled in customer service and communication. Responsibilities include leading the team to achieve sales goals, identifying new opportunities, and improving sales processes. Along with a competitive salary, the company offers comprehensive benefits and a performance bonus package.

Qualifications

• Minimum of 5 years of sales management experience.
• Ability to create a culture of excellence in customer service.
• Proficiency in leading and motivating a sales team.
• Proficiency in communicating with leadership, sales teams and customers.

Responsibilities

• Manage and lead the Inside Sales team to achieve sales goals.
• Identify, manage, and close sales opportunities.
• Assist the Inside Sales Support team with technical questions.
• Provide leadership to Inside Sales Support team in responding to customer needs.
• Use customer data to manage accounts and report activity to Leadership Team.
• Identify new opportunities and build customer relationships.
• Create metrics for Inside Sales Support performance.
• Collaborate with other groups to solve issues and improve processes.
• Hold team accountable for tasks and responsibilities.
• Review and improve inside sales processes and training programs.
• Collaborate with suppliers on programs and relationships.
• Qualify, Onboard and Train Installers to use FranklinWH products.

Skills

Professional sales skills

Customer service

Communication skills

Leadership

Relationship management

Solution-based attitude

Technical document reading

Management experience

Education

4 Year College degree

Tools

Office 365

CRM software

Job description

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.

We are seeking a candidate to fill our Inside Sales Manager position. Candidate will possess renewable industrial sales experience needed to provide management direction and support to our Inside Sales team. This position requires the advanced selling skills required to create, organize, and execute a wide variety of proactive programs to increase company sales. Along with the ability to create a culture of excellence in customer service and the attitude of problem solver to the customer base. Must have a minimum of 5 years of sales management experience.

This role is an onsite position based at our San Jose Headquarters.

Responsibilities

Responsibilities:

• Manage and lead our Inside Sales team for the achievement of sales goals.
• Assume responsibility to create, identify, manage, and close sales opportunities.
• Assist Inside Sales Support team with technical questions related to product performance, applications directly or through guidance to available resources.
• Provide leadership/direction to Inside Sales Support team in responding to customer needs.
• Actively use customer database information to manage assigned accounts and communicate ongoing sales activity to Leadership Team.
• Identify new opportunities, provide product/application support and build/develop customer relationships.
• Create measurement metrics for Inside Sales Support group based on performance.
• Work with other groups inside the company to solve issues and make improvements.
• Hold people accountable for their job tasks and responsibilities.
• Review and improve inside sales processes and create training program.
• Work with our suppliers on programs, issues, and relationships.
• Qualify, Onboard and Train Installers to use FranklinWH products.

Qualifications and Experience

Desired Skills & Experience:

• Strong professional sales, customer service and communication skills
• Ability to create an environment of excellence in customer service with a solution-based attitude.
• Ability to recognize sales opportunities beyond the customer’s perceived needs or requirements.
• Capacity to focus, motive, and lead the Inside Sales team in a disciplined, effective manner to achieve the goals of the company.
• Ability to build and sustain relationships with customers.
• Ability to read, analyze and interpret technical documents and specifications.
• Ability to write and communicate effective business correspondence to leadership team, sales team, and customers.
• Proficiency in Office 365 required, CRM experience preferred.
• Management experience required, and 4 Year College degree preferred.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. Our generous benefits package includes:

• 401(k) Retirement Plan.
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long-term disability.

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Agency applications will not be considered.