Technical Support Engineer

Staffingine LLC; Redmond (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Staffingine LLC in Redmond, WA is seeking a Technical Support Engineer with hands-on experience supporting Microsoft Teams, Outlook, and Exchange Online in large-scale environments. You will diagnose issues across Microsoft 365 and Windows, analyze logs and traces, and collaborate with engineering teams on complex cases.

The role demands strong communication skills and a customer-facing approach, with the ability to reproduce, isolate, and resolve issues efficiently for enterprise customers.

Qualifications

• Hands-on experience with Microsoft Teams, Outlook, and Exchange/Exchange Online.
• Strong knowledge of Microsoft 365 / Office 365.
• Strong Windows troubleshooting experience.
• Experience troubleshooting email, messaging, collaboration, and connectivity issues.
• Knowledge of SMTP, DNS, TCP/IP, HTTP/HTTPS, TLS, and authentication.
• Experience with PowerShell and Windows command-line tools.

Responsibilities

• Provide technical support and troubleshooting for Microsoft Teams, Outlook, and Exchange Online.
• Troubleshoot Teams issues related to meetings, calls, chat, presence, audio/video, and connectivity.
• Diagnose Outlook issues involving email, calendar, profiles, synchronization, and connectivity.
• Troubleshoot Exchange issues including mail flow, email delivery, mailbox, authentication, and connectivity.
• Analyze logs, message traces, headers, Windows Event Viewer, network traces, and diagnostic data.
• Troubleshoot Microsoft 365, Windows, authentication, DNS, SMTP, TCP/IP, HTTP/HTTPS, and TLS-related issues.
• Use PowerShell and command-line tools for troubleshooting and diagnostics.
• Reproduce, isolate, and resolve complex customer issues.
• Collaborate with Microsoft engineering and escalation teams on complex technical cases.
• Document troubleshooting steps, root cause, findings, and resolutions.
• Communicate effectively with enterprise customers and provide regular case updates.

Skills

Teams/Outlook/Exchange

Microsoft 365

Windows troubleshooting

PowerShell

Analytical skills

Documentation

Communication skills

Customer-facing

Tools

PowerShell

Job description

Job Title: Technical Support Engineer – Microsoft Teams, Outlook & Exchange

Location: Redmond, WA

Employment Type: Full-Time

Job Summary

We are seeking a Technical Support Engineer with strong hands-on experience supporting Microsoft Teams, Outlook, and Exchange/Exchange Online in enterprise environments.

The ideal candidate will have excellent troubleshooting skills across Microsoft 365 collaboration, email, messaging, Windows, authentication, and connectivity issues. This is a customer-facing technical support role requiring strong analytical and communication skills.

Key Responsibilities

• Provide technical support and troubleshooting for Microsoft Teams, Outlook, and Exchange Online.
• Troubleshoot Teams issues related to meetings, calls, chat, presence, audio/video, and connectivity.
• Diagnose Outlook issues involving email, calendar, profiles, synchronization, and connectivity.
• Troubleshoot Exchange issues including mail flow, email delivery, mailbox, authentication, and connectivity.
• Analyze logs, message traces, headers, Windows Event Viewer, network traces, and diagnostic data.
• Troubleshoot Microsoft 365, Windows, authentication, DNS, SMTP, TCP/IP, HTTP/HTTPS, and TLS-related issues.
• Use PowerShell and command-line tools for troubleshooting and diagnostics.
• Reproduce, isolate, and resolve complex customer issues.
• Collaborate with Microsoft engineering and escalation teams on complex technical cases.
• Document troubleshooting steps, root cause, findings, and resolutions.
• Communicate effectively with enterprise customers and provide regular case updates.

Required Skills

• Hands-on experience with Microsoft Teams, Outlook, and Exchange/Exchange Online.
• Strong knowledge of Microsoft 365 / Office 365.
• Strong Windows troubleshooting experience.
• Experience troubleshooting email, messaging, collaboration, and connectivity issues.
• Knowledge of SMTP, DNS, TCP/IP, HTTP/HTTPS, TLS, and authentication.
• Experience with PowerShell and Windows command-line tools.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to handle complex technical issues in an enterprise/customer-facing environment.

Preferred Skills

• Experience with Exchange Online and Microsoft 365 administration.
• Microsoft Teams Phone, Direct Routing, or Calling Plans.
• Outlook profile, OST/PST, Autodiscover, and mailbox troubleshooting.
• Exchange hybrid environments, connectors, mail flow rules, and message tracing.
• Experience with Microsoft Entra ID (Azure AD).
• Knowledge of Windows Server and enterprise networking.
• Previous experience in a Microsoft support or enterprise technical support environment.