System Engineer

InstantServe LLC; Baltimore (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

InstantServe LLC is seeking a skilled professional to manage and develop E-mail collaboration solutions. Responsibilities include implementing new solutions, troubleshooting issues, and mentoring junior staff.

The ideal candidate will have a Bachelor's degree, significant experience with Exchange and Microsoft 365 services, and exceptional communication skills. Certifications in the industry are a plus.

Qualifications

• 2+ years of experience in designing and implementing e-mail and Collaboration solutions.
• 8+ years managing Exchange & Microsoft 365 platform services in a hybrid environment.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and implement new E-mail collaboration solutions.
• Participate in various E-mail collaboration projects.
• Troubleshoot various issues in the e-mail collaboration environment.

Skills

Microsoft 365 products and solutions

Single Sign-on configuration

M365 Copilot deployment and support

Azure AD Sync

Cisco IronPort

Microsoft Purview and Collaboration tool Security

PowerShell scripting

MS Graph scripting

Education

Bachelor’s degree in computer science or related field

Job description

Responsibilities

Develop and implement new solutions in the E-mail collaboration space using best practices and industry standard methodologies.

Participate in various projects impacting the E-mail collaboration space.

Develop automations for routine tasks and special projects.

Develop and implement various integrations between applications/processes that need to work with the E-mail collaboration environment.

Interface with internal and external stakeholders to obtain buy-in to ideas, solutions or projects.

Develop and present relevant KPI’s and/or reports to Sr leadership on a regular basis.

Develop and review documentation of systems and processes.

Troubleshooting issues in Outlook configuration, Calendar delegations, shared mailbox access issues post-migration, Autodiscover issues, Email tracking, Meeting errors, Schedule delay delivery, Email restoration, online-archive, etc.

Troubleshoot Teams issues - Queries on Sites/Channels, Apps integration, Site restorations, Teams/Channel permissions, Teams calendar issues, etc.

Manage e-mail archive solutions such as Quest Archive Manager.

Handle Client Escalation / Priority issues

Mentor Jr. Staff in technical proficiencies.

Education and Experience

Minimum Education and Experience Requirements

• Bachelor’s degree in computer science or related field.
• 2+ years of experience designing and implementing on-prem and cloud-based e-mail and Collaboration solutions.
• 8+ Years of experience in managing the Exchange & Microsoft 365 platform services in a hybrid environment.
• Excellent verbal and written communication skills.
• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.
• Equivalencies. An equivalent combination of education and experience. If degree is unrelated to IT, then specialty IT experience is required. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

Licenses, Registrations and Certificates

Certifications in this field are a plus.

Skills Requirements

• Expert knowledge of Microsoft 365 products and solutions.
• Hand-on experience in configuring Single Sign-on for SaaS & Hybrid applications
• Expertise in M365 Copilot deployment and support.
• Experience managing directory sync into Azure AD and deep knowledge of Azure AD Sync for Federation, authentication, SSO, and directory sync with Azure AD
• Deep Knowledge of e-mail filtering tools such as Cisco IronPort.
• Expertise in Microsoft Purview and Collaboration tool Security.
• Expert knowledge with scripting tools such as PowerShell & MS Graph.
• Ability to troubleshoot and resolve Level 3 incidents.
• Experience securing both on-prem and cloud-based e-mail and collaboration services.