Technical Support Engineer

Clerie; Provo (UT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Equity

Career growth

Meaningful work

Job summary

Clerie is building an EHR platform for behavioral health practices. We are hiring for a technical support role in Provo, UT, offering a hybrid work arrangement and a path to growth as the team scales.

You will help clinicians by guiding them through the product and resolving issues, with opportunities to shape the customer experience and product direction. You will engage with customers via tickets, calls, and chats, document solutions, and occasionally lead trainings.

Qualifications

• Strong technical support and troubleshooting skills.
• Customer service skills: empathy, clarity, and professionalism.
• Analytical skills: read logs, spot patterns, and recommend solutions or workarounds.
• Clear written and verbal communication, especially explaining technical concepts to non-technical users.

Responsibilities

• Respond to support tickets, phone calls, and chat inquiries to help customers.
• Diagnose and resolve software and configuration issues.
• Guide customers through product features and best practices.
• Fix minor issues directly where possible; escalate complex problems to engineering with context.
• Collaborate with product and engineering to flag recurring issues and improve the product.
• Create and maintain help articles and support documentation.
• Lead occasional training sessions and demos to maximize feature adoption.

Skills

Technical support

Troubleshooting

Customer service

Analytical skills

Clear communication

Hybrid work

SaaS/EHR experience (nice to have)

IT coursework or certs (nice to have)

Job description

We're building an electronic health record (EHR) platform for behavioral health practices, with a HIPAA-compliant AI assistant that automates the work that buries clinicians in admin: scheduling appointments, drafting case notes, generating custom reports, and streamlining insurance claims.

Clinicians can do tasks themselves or hand them off to Clerie's AI. Our goal is simple: less paperwork, more time for patient care and practice growth.

WHY THIS ROLE

You'll be one of the first people customers talk to, and one of the people who shapes how the product gets better. As an early member of a growing team, you'll have real ownership, direct access to leadership, and a clear path to grow into bigger roles (support leadership, customer success, solutions, or engineering) as the company scales.

WHAT YOU'LL DO

• Help customers by responding to support tickets, phone calls, and chat inquiries
• Diagnose and resolve software and configuration issues
• Guide customers through product features and best practices
• Fix minor issues directly where you can, and lift complex problems to engineering with clear context
• Work with product and engineering to flag recurring issues and improve the product
• Create and maintain help articles and support documentation
• Lead occasional training sessions and demos so customers get the most from new features

WHAT WE'RE LOOKING FOR

• Strong technical support and troubleshooting skills
• Customer service skills: empathy, clarity, and professionalism
• Analytical skills: you can read logs, spot patterns, and recommend solutions or workarounds
• Clear written and verbal communication, especially explaining technical concepts to non-technical users
• Comfort working in a hybrid environment, managing priorities, and collaborating across teams
• Nice to have: experience with SaaS, EHR, or healthcare technology
• Nice to have: relevant coursework or certification in IT, computer science, or a related field

WHAT WE OFFER

• Full-time hybrid role in Provo, UT with flexibility to work from home part of the week
• Opportunity to earn equity as the company grows
• Real career growth at an early-stage company
• Meaningful work that helps clinicians spend more time with patients