Technical Support Engineer

Trimble; Portsmouth (NH); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement plan

Job summary

Trimble is seeking a Next Technical Support Engineer (B2W) in Portsmouth, NH, to deliver expert-level support for the ONE Platform and help heavy civil construction clients optimize profitability. You will own customer interactions, troubleshoot complex issues, and collaborate with development to drive product improvements.

The role emphasizes a proactive, customer-first approach with in-office responsibilities and minimal travel.

Qualifications

• College degree in a relevant field with strong foundation in databases.
• Advanced proficiency with Windows desktop/server operating systems and Google products.
• Self-motivated with a detective’s instinct for troubleshooting technical hurdles.
• Strong phone presence and empathy during challenging customer interactions.

Responsibilities

• Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.
• Troubleshoot performance, permissions, and data inconsistencies to resolve complex errors.
• Collaborate with Development teams to document defects and inform software improvements.
• Publish Knowledge Base articles to empower peers and customers with rapid solutions.

Skills

Relational databases

Windows OS

Google products

Problem solving

Phone presence

Education

College degree in a relevant field

Tools

CRM systems

Job description

Empower Global Infrastructure as our Next Technical Support Engineer (B2W)! Ready to solve complex technical challenges and empower heavy civil construction leaders to build the world more profitably? Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform. We are looking for an ambitious \"visionary pragmatist\" who thrives on taking ownership of every customer interaction and turning technical hurdles into seamless solutions!

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great

In this role, you'll be at the forefront of the heavy civil construction industry, directly influencing the profitability and success of massive infrastructure projects by ensuring our clients maximize the power of the B2W ONE Platform. You won't just be answering tickets; you will be a trusted technical advisor, researching difficult issues and owning every customer interaction from start to finish.

Key Exciting Responsibilities

• Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.
• Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.
• Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.
• Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.

Essential Skills & Experience

• Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.
• Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.
• Natural Problem-Solver: You are a highly motivated self-educator with a \"detective’s instinct\" for troubleshooting technical hurdles.
• Professional Presence: You have a strong phone presence and the ability to maintain poise and empathy during challenging customer interactions.

Additional Skills

• Technical Toolkit: Previous experience with SQL or a background in coding/programming.
• Industry Insight: Prior experience working within the AECO or construction technology space.
• CRM Familiarity: Experience using CRM systems to manage and track complex case lists.

Logistics Location: Portsmouth, NH (In Office)

Travel Requirement: Minimal (less than 5%)

Why You’ll Love Working With Us

At Trimble, we’re not just a company that \"does good\"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a \"hidden gem\". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of \"visionary pragmatists\" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often \"self-authored,\" empowering proactive \"doers\".

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $22.69–$28.32 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

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