Technical Support Engineer

Christie Lites; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Christie Lites is seeking a Technical Support Engineer to be based at our Central Distribution Office in Orlando. You will provide timely technical assistance to customers, repair technicians, and operations staff, ensuring reliable performance of lighting equipment across our global rental fleet.

The role requires hands-on experience with entertainment lighting, strong troubleshooting skills, and the ability to respond quickly to time-critical issues.

Qualifications

• Experience in repair or hands-on technical support in entertainment lighting or related equipment.
• Strong understanding of professional lighting equipment.
• Excellent troubleshooting and analytical skills for diagnosing complex technical issues.
• Excellent verbal and written communication skills to explain technical concepts to customers and technicians.
• Strong customer service skills and ability to stay calm under pressure.

Responsibilities

• Respond to customer calls on-site to address and resolve show-related needs.
• Collaborate with Christie Lites reps and project managers to resolve show-critical issues and provide guidance.
• Assist internal repair technicians and operations by aiding diagnostics and repairs.
• Test, evaluate, and validate firmware updates across rental equipment.
• Test and verify ONYX show files on ORPL equipment for compatibility and reliability.
• Collaborate with manufacturers to investigate issues, obtain documentation, and process RMAs.
• Source parts information for Christie Lites equipment to support diagnostics and repairs.
• Work with fellow TSEs to investigate recurring issues and improve troubleshooting processes.

Skills

Troubleshooting

Excellent communication

Customer service

Team collaboration

Time management

Tools

ONYX software

Firmware testing

Job description

The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff. The TSE is responsible for helping ensure the reliable performance of lighting equipment across Christie Lites' global rental fleet by delivering timely technical support, troubleshooting assistance, and technical guidance.

Based at the Christie Lites Central Distribution Office, the ideal candidate for this role will possess a strong understanding of the entertainment lighting industry, demonstrate a sense of urgency when responding to time-critical issues, and take a proactive, methodical approach to troubleshooting and problem-solving. A genuine passion for technical challenges and delivering exceptional customer support is essential in this role.

Key Responsibilities

• Responding to calls from customers on-site to address and resolve their show-related needs.
• Working closely with Christie Lites Reps and Project Managers to resolve show-critical technical issues and provide technical guidance and information.
• Support internal repair technicians and operations technicians by assisting with diagnostics, troubleshooting procedures, and repair enquiries.
• Test, evaluate, and validate firmware updates across Christie Lites rental equipment.
• Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ensure compatibility, functionality, and operational reliability.
• Collaborate with manufacturers to investigate technical issues, obtain repair documentation, process Return Merchandise Authorisations (RMAs), and identify advanced testing or repair procedures.
• Research and source parts information for Christie Lites equipment, providing repair technicians with accurate component details to support efficient diagnosis and repair.
• Work alongside fellow Technical Support Engineers to investigate recurring equipment issues, share technical knowledge, and improve troubleshooting processes.
  
  

Job Overview

The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff. The TSE is responsible for helping ensure the reliable performance of lighting equipment across Christie Lites' global rental fleet by delivering timely technical support, troubleshooting assistance, and technical guidance.

Based at the Christie Lites Central Distribution Office, the ideal candidate for this role will possess a strong understanding of the entertainment lighting industry, demonstrate a sense of urgency when responding to time-critical issues, and take a proactive, methodical approach to troubleshooting and problem-solving. A genuine passion for technical challenges and delivering exceptional customer support is essential in this role.

Key Responsibilities

• Responding to calls from customers on-site to address and resolve their show-related needs.
• Working closely with Christie Lites Reps and Project Managers to resolve show-critical technical issues and provide technical guidance and information.
• Support internal repair technicians and operations technicians by assisting with diagnostics, troubleshooting procedures, and repair enquiries.
• Test, evaluate, and validate firmware updates across Christie Lites rental equipment.
• Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ensure compatibility, functionality, and operational reliability.
• Collaborate with manufacturers to investigate technical issues, obtain repair documentation, process Return Merchandise Authorisations (RMAs), and identify advanced testing or repair procedures.
• Research and source parts information for Christie Lites equipment, providing repair technicians with accurate component details to support efficient diagnosis and repair.
• Work alongside fellow Technical Support Engineers to investigate recurring equipment issues, share technical knowledge, and improve troubleshooting processes.
  
  

Requirements

Essential

• Previous experience working as a repair technician or in a hands-on technical support role involving entertainment lighting or related equipment.
• Strong understanding of professional lighting equipment.
• Excellent troubleshooting and analytical skills with the ability to diagnose complex technical issues methodically.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and technicians.
• Strong customer service skills and the ability to remain calm and professional when handling high-pressure, time-critical situations.
• Willingness to provide technical support outside standard working hours when required.
• Working knowledge of leading lighting manufacturers, including Martin, ACME, grandMA (etc.)
• Knowledge of Network devices and setups and troubleshooting techniques.
• Strong IT skills and confidence using software applications relevant to lighting control, diagnostics, and technical documentation.
• Excellent teamwork, collaboration, and organizational skills.

• A genuine passion for entertainment lighting technology.
  
  Desirable
  

• Previous experience diagnosing, servicing, and repairing moving light fixtures.
• Familiarity with lighting control systems, DMX, RDM, Art-Net, sACN, and related protocols.
• Understanding of electrical systems, power distribution, and equipment configuration.
• Experience with ONYX lighting control software.
• Knowledge of firmware management, product validation, and equipment testing procedures.
• Familiarity with Christie Lites Original Rental Product Line (ORPL) equipment and rental operations.