Entertainment Lighting Support Engineer

Christie Lites; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Christie Lites is seeking a Technical Support Engineer to be based at our Central Distribution Office in Orlando. You will provide timely technical assistance to customers, repair technicians, and operations staff, ensuring reliable performance of lighting equipment across our global rental fleet.

The role requires hands-on experience with entertainment lighting, strong troubleshooting skills, and the ability to respond quickly to time-critical issues.

Qualifications

• Experience in repair or hands-on technical support in entertainment lighting or related equipment.
• Strong understanding of professional lighting equipment.
• Excellent troubleshooting and analytical skills for diagnosing complex technical issues.
• Excellent verbal and written communication skills to explain technical concepts to customers and technicians.
• Strong customer service skills and ability to stay calm under pressure.

Responsibilities

• Respond to customer calls on-site to address and resolve show-related needs.
• Collaborate with Christie Lites reps and project managers to resolve show-critical issues and provide guidance.
• Assist internal repair technicians and operations by aiding diagnostics and repairs.
• Test, evaluate, and validate firmware updates across rental equipment.
• Test and verify ONYX show files on ORPL equipment for compatibility and reliability.
• Collaborate with manufacturers to investigate issues, obtain documentation, and process RMAs.
• Source parts information for Christie Lites equipment to support diagnostics and repairs.
• Work with fellow TSEs to investigate recurring issues and improve troubleshooting processes.

Skills

Troubleshooting

Excellent communication

Customer service

Team collaboration

Time management

Tools

ONYX software

Firmware testing

Job description

Christie Lites is seeking a Technical Support Engineer to be based at our Central Distribution Office in Orlando. You will provide timely technical assistance to customers, repair technicians, and operations staff, ensuring reliable performance of lighting equipment across our global rental fleet.

The role requires hands-on experience with entertainment lighting, strong troubleshooting skills, and the ability to respond quickly to time-critical issues.